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“Relaxing property” 4 of 5 stars
Review of BEST WESTERN PLUS Island Palms Hotel & Marina

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BEST WESTERN PLUS Island Palms Hotel & Marina
3.0 of 5 Hotel   |   2051 Shelter Island Drive, San Diego, CA 92106   |  
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Ranked #13 of 270 Hotels in San Diego
boise, id
Top Contributor
83 reviews 83 reviews
60 hotel reviews
Reviews in 42 cities Reviews in 42 cities
84 helpful votes 84 helpful votes
“Relaxing property”
4 of 5 stars Reviewed May 24, 2013

Stayed here before and never get disappointed, even thou the hotel is old, everything is done to give it a modern look.The reception as very friendly and helpful. Ebony was very helpful in getting us a discounted taxi ride to the airport, unfortunately the shuttle service is not available until 7 am, this was disappointing since most hotels have shuttle service early in the morning.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,812 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (456)
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Dallas, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 24, 2013

The personal service and attitude of all the employees was amazing! The bartender made a great Mai Tai. The shuttle driver took us wherever we needed to go. The newly renovated rooms were terrific. We had a great room with a view of the Kona Kai Marina. Showers were great. Would definitely stay there again.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wjorman, Manager at BEST WESTERN PLUS Island Palms Hotel & Marina, responded to this review, May 25, 2013
Thank you for the 5-Star review! We appreciate the great comments. The Blue Wave Mai Tai's are definitely amazing and you can't beat that view over the marina. We do hope you'll come back and see us again and please let us know if we can ever be of service.

Kindly,
Bill Orman
Director of Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coral Springs, Florida
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 24, 2013

My friends and I stayed at a 2 bedroom suite at the BW. It had a great view, and a lovely private patio where we could enjoy the weather and the boats. One bedroom of the suite had a king bed and the other bedroom had 2 doubles or queens. The beds were very comfortable and most of the unit was cooled appropriately to match the thermometer. The a/c couldn't keep the temperature cool enough in the bedroom with the 2 queens. It wan't warm, it just wasn't cool enough. The meals were tasty and menu varied. Room service was great, if you are in the mood for a drink at the bar, the bartender, Ray is very accommodating. The bar is overlooking the marina, as well. The hotel provides airport transfers without charge. Some of the staff that made our trip more enjoyable was Ray, the airport transfer guy. Ebony was very responsive to our requests.

Room Tip: Try to arrange a room on the marina side of the hotel. It was very relaxing and the scenery was bea...
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada, Usa
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 23, 2013

We were on a family vacation and this was the ideal place to stay. View of the Marina was beautiful. The mini-suite was lovely, very nicely decorated. Everyone of the Staff were very pleasant and helpful.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wjorman, Manager at BEST WESTERN PLUS Island Palms Hotel & Marina, responded to this review, May 24, 2013
Thank you for such a wonderful review. It's good to know that everything went well and that our staff took care of you.

We hope to see you again soon!

Bill Orman
Director of Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Innisfail, Canada
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 23, 2013

This was a fabulous hotel. We stayed in a one bedroom suite for 3 nights in May 2013. Furniture and carpet in room was quite worn, with some seams coming apart. It did not affect our overall comfort but was surprised given the price of the room. I had booked a view of the ocean and had expected to be looking at the harbour, but had a marina view instead. As it turns out i think the marina view was probably better Breakfast was reasonably priced and very tasty. What a great benefit to have an airport shuttle to pick us up at the airport. My only complaint is how far the hotel is from most tourist sites. Not a good choice if you plan on using public transit

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor, United Kingdom
Top Contributor
50 reviews 50 reviews
44 hotel reviews
Reviews in 31 cities Reviews in 31 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed May 23, 2013

You can tell when I like a hotel as we were here a year ago and we returned for more. The Hotel reception is always wonderful with conversational people giving a really warm welcome. Ebony on the reservations desk was outstanding ensuring our room was just perfect.

Our room with a fine view overlooking the marina had a lounge, a small kitchen, the bathroom had two basins, and a wall safe. Our nights were comfortable and snug.

The Hotel restaurant is recommended with fresh fish meals and good service.
My only gripe was that the wifi was slow and blocks use if you use it too much.

We have stayed at a number of hotels in the area and this is the best so far.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wjorman, Manager at BEST WESTERN PLUS Island Palms Hotel & Marina, responded to this review, May 24, 2013
Thank you for the 5-Star review! We really appreciate your kind words and I know Ebony will be thrilled to read your comments. We will also look into the wifi issues to ensure that this problem does not happen again.

We appreciate your loyalty to the Island Palms and we look forward to seeing you again soon!
Please let me know if I can every be of assistance.

Sincerely,

Bill Orman
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frankfurt, Germany
Top Contributor
68 reviews 68 reviews
25 hotel reviews
Reviews in 37 cities Reviews in 37 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 23, 2013

i'd like to give between 3 and 4 points here. it can get pricey to stay here. we got a good deal. we did not have breakfast though. the sea view is great. and the staff is helpful and welcoming. our room was clean and comfy. yes there are navy helicopters flying by. but if you gather some info beforehand you are prepared for this.

Room Tip: try to get seaview
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Island Palms Hotel & Marina

Address: 2051 Shelter Island Drive, San Diego, CA 92106
Phone Number:
Location: United States > California > San Diego
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Family Hotel in San Diego
#17 Romantic Hotel in San Diego
#38 Business Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Island Palms Hotel & Marina 3*
Official Description (provided by the hotel):
Located on San Diego's Shelter Island, the Island Palms Hotel and Marina is surrounded by the blue waters of San Diego Bay. Nestled among 6 acres of lush, tropical landscaping, this spectacular setting overlooks our private yacht marina and San Diego's largest yacht basin. Features and amenities include 227 beautifully-appointed guest rooms and suites, 2 heated waterfront pools and spas, waterfront restaurant and bar and over 6,300 square feet of water view meeting space. ... more   less 
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Also Known As:
Best Western Plus Island Palms Hotel And Marina
Best Western San Diego
San Diego Best Western

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