When we arrived they refused to credt us our Bestern Western Loyalty Card Points. They kept telling us that they needed to give us an upgrade. There were no rooms to upgrade us to, but didn't "think outside the box". They couldn't comp our room one drink or a few $$ off at breakfast? We made sure that we didn't spend another dime there. Our room was just "okay" even though we paid a lot for it, but the worst part was finding women's dirty panties behind a chair in plain sight!!