Booked one night on priceline since my usual hotels were full and didn't feel like using Hilton points. Will never make that mistake again. Pulled into hotel lot on a Saturday night about 10:00 p.m. Lot was COMPLETELY full even at that fairly early hour, lot spaces are very inadequate to the number of rooms. Finally managed to find a place after circling four times. Just as I was only pulling my bags out, three cars in the lot, all vehicles carrying "gangbanger" types drove by (looking to park at the hotel, not leaving), looking at me and scoping out my car. Similar type patrons in the lobby and around the exterior corridors of the hotel. I am not shy about travel, I have walked and worked in rough downtown areas, but I do expect to feel at least a modicum of safety for my person and belongings/vehicle. As I was walking to the lobby, two police cruisers came into the lot, one to circle, the other to park for awhile. At that point, I had it -- I informed the management that I would rather waste my priceline bid and go stay somewhere else, which I did. I am very disappointed that a Best Western would allow this activity on its property. The police did not seem to act like this was an isolated incident, but rather one of their regular patrols. I do not leave a negative review unless I feel it really warrants it, and this one wins first prize for me. I will never book this property again, let alone stay here. It is unsafe-feeling, and I would never take a family here.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
On behalf of myself and the entire staff here at the Best Western Inn Miramar, we are saddened to hear that a guest was displeased with his recent experience at the hotel. We pride ourselves on excellent guest service, beautiful and comfortable accommodations, and a safe and pleasant experience.
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The location of this hotel is in close proximity to the Marine Corps Air Station Miramar and is a very safe location. One of our most respected accounts is one that is with a Marine Division on this base. During the evening this guest checked in with us we had a large group of this Marine Division staying with us. We feel privileged to have the Marine Division stay at the Best Western Inn Miramar. They are the very men and women who protect our country and we are honored to have them at the hotel. They are often times not in military uniform during their stay at the hotel but are by no means ‘gangbangers”. They are polite, quiet, and very respectable guests. We have a very close relationship with their command and have never had any problems with them in the many years they have used us as their preferred hotel.
To ensure the safety of all of our guests we have area officer’s occasionally do courtesy visits to the hotel as they do other hotels in the surrounding area. The Best Western Inn Miramar is in a very safe area and is located in a county with a dedicated and very courteous police force. There was no activity going on at the hotel and we thank the police for being kind enough to check up on us once in awhile, stop in for a cup of coffee and say hello. We appreciate their service.
We are sorry that the guests experienced anything but absolute satisfaction during his visit – as it is our goal to provide nothing but the best for each and every one of our guests; whether they are business men, military soldiers, sports teams, or family vacationers. Each and every guest is important to us!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.