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“we love it” 5 of 5 stars
Review of BEST WESTERN San Diego/Miramar Hotel

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BEST WESTERN San Diego/Miramar Hotel
2.5 of 5 Hotel   |   9310 Kearny Mesa Rd, San Diego, CA 92126 (Formerly BEST WESTERN PLUS San Diego/Miramar Hotel)   |  
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Ranked #105 of 270 Hotels in San Diego
San Francisco, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“we love it”
5 of 5 stars Reviewed November 5, 2013

We really enjoy this hotel. the staff is extremely helpful and professional. Check is was smooth even let us check in a bit early which was a bonus. Rooms where clean and tidy. the bed was oh so comfortable I did not want to get up. great location and parking was easy. thank you and keep up the good work. thanks again and thumbs up. we will do this again.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SD_GM92131, General Manager at BEST WESTERN San Diego/Miramar Hotel, responded to this review, November 18, 2013
Dear Valued Guest,
Thank you for taking the time in reviewing the Best Western Plus Miramar. We are so delighted to hear that our staff is “extremely helpful and professional.” We are also happy to hear that your check in process was smooth. We strive to work hard in providing exceptional quality service to all our guests and are glad that you took notice. We also want to make sure that each one of our guests feels right at home so we are happy to hear that we were able to do just that with you. Thank you again for reviewing the Best Western Plus Miramar and for staying at our hotel. We look forward to seeing you during your next visit to San Diego. Thank you!
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201 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
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  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Spanish first
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English first
Lancaster, United States
1 review
3 of 5 stars Reviewed September 30, 2013

Check in process, extremely smooth. Even got adjoin rooms with our travels friends. Not all light fixtures worked or even repaired, after being reported. The breakfast, has something for almost everyone to choose from. Great water pressure for showers.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SD_GM92131, General Manager at BEST WESTERN San Diego/Miramar Hotel, responded to this review, November 18, 2013
Dear Valued Guest,
Thank you for taking the time in reviewing the Best Western Plus Miramar. We are very delighted to hear that you check in process was “extremely smooth.” We are also happy to hear that you were satisfied with our breakfast selections that we offer at our hotel. We do apologize for any inconvenience that may have been caused during your stay. Please know that these issues will be addressed to our staff immediately. Once again, thank you for taking the time in reviewing our hotel. We hope to see you during your next visit in San Diego. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carlsbad
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 26, 2013

I stayed this more or less every week for couple of years. I seen lots of improvement done by owners. All staff is very good to me and allways helpfull to me. Room is always clean and I always enjoy breakfast - sousages, eggs, yougurt and waffle with oranage juice.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SD_GM92131, General Manager at BEST WESTERN San Diego/Miramar Hotel, responded to this review, October 1, 2013
Dear Valued Guest,
Thank you for taking the time in reviewing the Best Western Plus Miramar. We are very happy to hear that our staff was always good to you and that they were helpful as well. We strive to work hard in providing great quality service and are glad that you took notice. As you mentioned, we do offer a complimentary breakfast and are happy that you enjoyed it. Thank you again for reviewing the Best Western Plus Miramar. We appreciate your continued loyalty and we look forward to seeing you during your next visit. Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed September 25, 2013

Stayed at this property for 4 nights in late August 2013. The Best Western PLUS branded properties we have stayed at are predictably good value for the money. This hotel was run down. Some renovations were in progress, but it was noticeable that many more were needed before this property should be considered equal to other "PLUS" branded properties. Especially disappointing was the breakfast room. It was a typical hotel room with the furnishings removed and a few tables brought in. Very crowed, overheated, poor ventilation, and very sparse on the food selections offered. Pool hours are also very restrictive. Pool closes much too early at night. Our entire experience here left us disappointed.

  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SD_GM92131, General Manager at BEST WESTERN San Diego/Miramar Hotel, responded to this review, October 1, 2013
Dear Valued Guest,
We would like to thank you for investing some time in reviewing our hotel. We also appreciate you bringing up your concerns to our attention as it is invaluable to us. I apologize for the inconvenience that may have been caused during your stay and please know that your issues are being addressed with our staff so that we are able to improve our guest service to future guest. Thank you again for bringing this review to my staff’s attention and hope that you will reconsider and stay with us in the future. Thank you.
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Torrance, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 24, 2013

The Best Western San Diego/ Miramar was a pleasant and peaceful experience. It is located close to Miramar Marine Corp Air Station and close to freeways. We were very impressed with the service and attention we received from the entire staff. The breakfast was delicious and the pool/spa area was very clean. Despite the painting and remodeling on one side, it was quiet after work hours.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SD_GM92131, General Manager at BEST WESTERN San Diego/Miramar Hotel, responded to this review, September 30, 2013
Dear Valued Guest,
Thank you for taking the time in reviewing the Best Western Plus Miramar. We are so happy to hear that the “service was great”. We strive to work hard in providing exceptional quality service and are glad we were able to accomplish just that. We are also happy to hear that you took advantage of our complimentary breakfast. Thank you again for reviewing our property. We hope to see you during your next visit to San Diego. Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Rosa, California
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 18, 2013

I don't usually like to complain about rooms, since I'm not booking at a top hotel. Just looking for a place to sleep on the road, but I don't recommend this place even for that. They charge an extra $1 per day (plus tax) for the room safe whether you use it or not. And they don't tell you that until you are checking out, it just shows up on your bill. The check-in clerk the first night was quirky and nice but the other staff throughout our four night stay were not very unfriendly. Housekeeping started knocking on doors to clean the rooms at 7:30 each morning. We were getting ready to leave about 8:30 one morning, loading stuff for our day trip. The maid asked me if I wanted them to skip cleaning our room for the day, since we were next in line and we weren't gone yet. The hot food served for breakfast was marginal. After the first morning, I just went with the cereal or skipped it altogether. Wouldn't stay here again, wouldn't recommend it.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, United States
1 review
1 of 5 stars Reviewed September 17, 2013

This was by far the most unkeep Best Western we have ever stayed in. Not only was there garbage under the bed, there was debri on the floor in the bathroom, rugs were dirty, bath tub did not drain. Simply horrible.

  • Stayed September 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SD_GM92131, General Manager at BEST WESTERN San Diego/Miramar Hotel, responded to this review, September 30, 2013
Dear Valued Guest,
Thank you for taking the time in reviewing our hotel. We also appreciate your feedback as it is valuable to us. Thank you also for bringing up your concerns. Guests like you only make our job easier to address the items to our staff immediately. We apologize for any inconvenience that may have been caused during your stay and we hope you reconsider and stay with us in the future. Thank you again for reviewing the Best Western Plus Miramar.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN San Diego/Miramar Hotel

Address: 9310 Kearny Mesa Rd, San Diego, CA 92126 (Formerly BEST WESTERN PLUS San Diego/Miramar Hotel)
Phone Number:
Location: United States > California > San Diego
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#25 Best Value Hotel in San Diego
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN San Diego/Miramar Hotel 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Best Western Inn Miramar San Diego Hotel
Best Western San Diego
San Diego Best Western

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