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“"Feels like Puerto Vallarta!"” 5 of 5 stars
Review of BEST WESTERN PLUS Hacienda Hotel Old Town

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BEST WESTERN PLUS Hacienda Hotel Old Town
3.0 of 5 Hotel   |   4041 Harney Street, San Diego, CA 92110 (Old Town)   |  
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Ranked #71 of 271 Hotels in San Diego
San Diego, California
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“"Feels like Puerto Vallarta!"”
5 of 5 stars Reviewed 1 week ago

Excellent Old world hotel. Lovely decor that works well with Old Town. Beautifully kept grounds. We always stay here when going to venues downtown. The service is excellent and you are made to feel welcomel with great staff. Beautifully maintained property on the hillside.

  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review, 2 days ago
Thank you for choosing the Best Western PLUS Hacienda Hotel Old Town as your home base for San Diego. We sincerely enjoy serving you and are always so glad to hear when the location and vintage California, old world Spanish charm of the hotel is enjoyed by our guests. Please come and stay again soon. Don’t hesitate to reach out to me if I can ever be of assistance. Happy Holidays!
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943 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (200)
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English first
Renton, Washington
Contributor
20 reviews 20 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We went to San Diego for one night and decided to stay at the Hacienda Hotel. Our room was very clean and spacious. You get vouchers for the on-site restaurant's breakfast buffet which included pancakes, waffles, eggs, sausage, fruit, and cereal. The food was very good. The Hacienda is located right in Old Town so you can walk to all the shops and restaurants. The staff was very friendly and helpful.

  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review, 2 days ago
Thank you for your review. We opened the Old Town Tequila Factory just a year ago; it seems more and more guests are giving excellent feedback for the food and ambiance. Thanks for adding to that by mentioning the full American breakfast buffet we offer. We hope you come back to our beautiful city and stay again soon! Happy Holidays!
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Pflugerville, Texas, United States
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

What a lovely hotel. Charming, historic, quiet and a perfect location. HUGE suite and a welcoming staff. This is what you need after a day of travel. Walked to the trolley for some quick shopping and so comforting to hear the church bells. The manager does it right! Thank you Luis and staff.

  • Stayed December 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review, 2 days ago
You are welcome! And thank you for going out of your way to share you experience. We appreciate the opportunity of having you as a guest. Happy Holidays!
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Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

We have eyed this hotel for many years and finally booked a stay through Bookit.com. Hotel is located above Old Town in San Diego and fits into the scenery very well. The lobby was very welcoming as was the receptionist. When making my reservation I had asked for room with a view if possible which receptionist acknowledged and stated we would have. Original reservation was for a room with 2 beds also. Our room had only 1 bed and the view was blocked by a very large palm tree. I normally do not ask for any changes but because of the single bed I did call to the front desk and asked if we could be moved to a room with 2 beds. Receptionist was very nice and kindly moved us to another room - and it had a beautiful view. I appreciated the acknowledgment of the view request and the fast and pleasant way they made the move of rooms for us. The bathroom could have been cleaned a little better but for the most part room was done up nice each day. First 2 nights we had mints placed on the bed but last 2 nights none. Thought the mints was a nice touch so missed them. We spent 4 nights and each evening ended the day in the restaurant located on the premises - The Tequila Factory. We had breakfast one morning, Happy Hour appetizers and dinner twice. Staff was friendly and very courteous. My only complaint was the coffee was not hot...not sure why. I did not ask. They have great chips and salsa! They also had a breakfast and lunch buffett and a beautiful patio to sit and look over the city. Motel has lots of stairs as it is built on the side of a hill. If you had any problems with climbing them you may want to make sure you have a room that would not involve stairs. Being built on the hillside though gives it a wonderful look. Another little thing - as most places in San Diego you pay for parking. We were charged $14 a night but while sitting in the lobby one day we heard $7 for a group checking in. Again I did not ask why 2 different prices. Did not give hotel 5 stars because of the bathroom. The area around the bottom of the toilet did not get cleaned at all while we were there. Rest of bathroom and room was fine. Motel is located within walking distance of all of Old Town and also just a couple of blocks from transit system which is a great way to get around San Diego. Definitely would stay there again.

Room Tip: Staying on the same level as the lobby would eliminate most of the stair climbing. If the room does...
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  • Stayed December 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review, 2 days ago
Thank you for taking the time to share your experience. We’re delighted you found so many things about the hotel that you were able to enjoy. I am pleased to hear that we moved you promptly, when you requested it and you enjoyed the view from your new room. Being built on a hillside, we are known for our panoramic views. I will also pass along your housekeeping comment to that team for correction. Regarding parking, when guests use their AAA membership they receive a parking discount. Please let me know if you plan to stay again. I would like to assign a team member to assist you with the reservation process. We always recommend booking direct to receive the most favorable reservation conditions. Thank you again and we hope to welcome you back. Happy Holidays!
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Renton, United States
1 review
4 of 5 stars Reviewed 1 week ago

The BW Plus Hacienda Hotel is REALLY just across the street from Old Town. The front desk staff goes out of their way to assist the guest while checking in and the morning breakfast has a great assortment and the staff is very helpful.

  • Stayed December 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review, 2 days ago
I sincerely appreciate you posting a review for the hotel, mentioning the exemplary staff, complimentary breakfast at the Old Town Tequila Factory and our prime location. It sounds like you had a fantastic getaway. Happy Holidays!
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Visalia, United States
1 review
4 of 5 stars Reviewed 1 week ago

This hotel is located in Old Town San Diego. Walking distance from all the local shops and restaurants and about a 10 minute drive to Qualcom Stadium. It is super clean and has friendly staff. The décor is a little outdated, but it goes with their theme. They have patio tables and chairs outside of most of the guestrooms, great for some morning coffee :) Rooms are pretty spacious (compared to holiday Inn) and are all equipped with flatscreen TV and your basic mini fridge, microwave etc. Fair price for a great stay and location!

  • Stayed December 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review, 2 days ago
Thanks for calling attention to the value you received while staying with us. For all the amenities we offer in a prime location, we feel we are the best Old Town has to offer. Come back soon! Happy Holidays!
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Las Vegas, Nevada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

We have stayed here the past 2 years for the Day of the Dead Celebration. This is a great location if you don't want to drive and just spend time in old town shopping and drinking.
The rooms are clean and the property is well maintained. The front lobby always looks amazing decorated. There is only one problem and that is the restaurant, they offer free breakfast coupons but when you get there they are constantly pushing the buffet. The restaurant staff are very rude and when you don't order the buffet they make you sit outside. The first day it was ok we got to sit down inside but were served warm orange juice and had rude servers.The second day we were there it had just rained and we got a cold breakfast and had to sit on wet seats, I will pass on the breakfast from now on. Other than that the property is great!

  • Stayed October 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review, 2 days ago
Thank you for the good review. We appreciate your business and want to make sure each experience is better than the last. In that vein, it is always helpful to have second pair of eyes on the property. I am working with the manager of the restaurant regarding your comments so we can make corrections. Let me know next time you are here. I’d like to hear your impressions first hand. Happy Holidays!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Hacienda Hotel Old Town

Address: 4041 Harney Street, San Diego, CA 92110
Phone Number:
Location: United States > California > San Diego > Old Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#74 Romantic Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Hacienda Hotel Old Town 3*
Number of rooms: 198
Reservation Options:
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Also Known As:
Best Western Hacienda Hotel Old Town San Diego
Best Western San Diego
San Diego Best Western

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