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“Great in all aspects” 5 of 5 stars
Review of BEST WESTERN PLUS Hacienda Hotel Old Town

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BEST WESTERN PLUS Hacienda Hotel Old Town
3.0 of 5 Hotel   |   4041 Harney Street, San Diego, CA 92110 (Old Town)   |  
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Ranked #71 of 271 Hotels in San Diego
Myrtle Beach, South Carolina
Top Contributor
57 reviews 57 reviews
13 hotel reviews
Reviews in 29 cities Reviews in 29 cities
23 helpful votes 23 helpful votes
“Great in all aspects”
5 of 5 stars Reviewed February 22, 2014

We've stayed many times in parts of San Diego and this is one of, if not the favorite, place we have stayed. We found the staff to be unfailing friendly and, if necessary, helpful. The breakfast was better than most buffets, but the staff was exceptional. As far as the physical part, our room was spacious and comfortable but nothing spectacular. I mean, we were not there to stay in the room, but, rather, to see the area which is really great. The layout is a bit confusing at first, but the are elevators to most parts. Some rooms require one flight of stairs, but at check-in they ask if that's OK.Upkeep is constant, with workers all over sprucing things up. One guy was actually cleaning the grout between the stones in the plaza. We saw nothing we didn't like. We never lost our internet connection over a four day stay, unlike some negative reviews.

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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review, March 26, 2014
Thank you for all your feedback and numerous compliments. I am delighted to hear that you found our hotel comfortable and our staff warm. We hope another visit to Old Town is in your plans this year!
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943 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (200)
Date | Rating
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English first
las vegas, United States
1 review
5 of 5 stars Reviewed February 22, 2014

The Best Western Hacienda in old town is an exceptional hotel. Weather for business or pleasure, this hotel has it all, especially when it comes to customer service. I would definitely recommend this hotel for anyone doing business or just to get away

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review, March 26, 2014
Thank you for recommending our hotel for business and leisure travelers!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston Ontario, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 19, 2014

super location next to Old town and hop on hop off trolly. Clean rooms, excellent service, great grounds..a resort class place to stay. parked vehicle on arrival and toured city and attractions without turning a wheel.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review, March 26, 2014
Thank you. That is one of the excellent things about our location. Depending on your preferences, driving is optional when you stay with us. Not only do we off our complimentary shuttle, but we are within walking distance to the Trolley and train station. You don’t need to worry about a thing. Thanks again for leaving a great review!
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Las Vegas
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 of 5 stars Reviewed February 18, 2014

Beautiful room, well laid out and extremely quiet for a great nights rest. Competent friendly staff, easy check in and out. Highly recommended.Traveled with a group of 30 fellow mototcycle enthusiasts and we all had a great experience.

  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review, March 26, 2014
Thank you for staying! We recognize there are many choices of accommodation in San Diego. We’re glad to hear your experience was wonderful.
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Burlington, United States
2 reviews
5 of 5 stars Reviewed February 17, 2014

Hacienda Hotel -Best Western- is in one of the greatest locations in San Diego, CA. Love the typical hacienda architecture and most importantly the Service of the entire personnel form Manager and Restaurant Supervisor to room service !

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review, March 26, 2014
Thank you very much for taking a moment to leave this 5-star review. We sincerely appreciate it. Please come and stay again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 17, 2014

In the heart of Old Town in San Diego, 10 minutes away from Sea World and the beach! Tropical landscaping, newly remodeled rooms, just a fabulous venue. We had 19 rooms there for my fathers surprise 80th birthday party in January and not one complaint from any of our guests nor from the 93 guest who attended his party. The staff bent over backwards to make sure everything was perfect from us from beginning to end.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review, March 26, 2014
Thank you so much for choosing our hotel for this very special occasion. We were honored to celebrate with you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California, United States
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 12, 2014

It's hard to say exactly what attracts so many visitors to Old Town -- the history, the shopping, the restaurants? But the Hacienda is well placed to take advantage of it all. A large complex with a number of buildings, the Hacienda has a lovely view, a pool, and complimentary breakfast buffet. Maps available at the front desk are helpful for finding one's way around the complex. The hotel grounds are beautifully accented with fountains and plantings. There is off-street parking, and the transit center is an easy walk away. Desk staff is pleasant for the most part; the housekeeping and grounds crews are friendly and helpful. Moderate rates, and often in summer there are deals offering a free night.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review, March 26, 2014
Indeed, this IS where the action is! Thank you for you generous compliments of our views, pool, grounds, staff and breakfast buffet. It sounds like, for you, this is the perfect lodging choice San Diego! We look forward to welcoming you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Hacienda Hotel Old Town

Address: 4041 Harney Street, San Diego, CA 92110
Phone Number:
Location: United States > California > San Diego > Old Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#74 Romantic Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Hacienda Hotel Old Town 3*
Number of rooms: 198
Reservation Options:
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Also Known As:
Best Western Hacienda Hotel Old Town San Diego
Best Western San Diego
San Diego Best Western

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