We've stayed many times in parts of San Diego and this is one of, if not the favorite, place we have stayed. We found the staff to be unfailing friendly and, if necessary, helpful. The breakfast was better than most buffets, but the staff was exceptional. As far as the physical part, our room was spacious and comfortable but nothing spectacular. I mean, we were not there to stay in the room, but, rather, to see the area which is really great. The layout is a bit confusing at first, but the are elevators to most parts. Some rooms require one flight of stairs, but at check-in they ask if that's OK.Upkeep is constant, with workers all over sprucing things up. One guy was actually cleaning the grout between the stones in the plaza. We saw nothing we didn't like. We never lost our internet connection over a four day stay, unlike some negative reviews.