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“Where The Action Is” 4 of 5 stars
Review of BEST WESTERN PLUS Hacienda Hotel Old Town

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BEST WESTERN PLUS Hacienda Hotel Old Town
3.0 of 5 Hotel   |   4041 Harney Street, San Diego, CA 92110 (Old Town)   |  
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Ranked #68 of 270 hotels in San Diego
San Diego, California, United States
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
“Where The Action Is”
4 of 5 stars Reviewed February 12, 2014

It's hard to say exactly what attracts so many visitors to Old Town -- the history, the shopping, the restaurants? But the Hacienda is well placed to take advantage of it all. A large complex with a number of buildings, the Hacienda has a lovely view, a pool, and complimentary breakfast buffet. Maps available at the front desk are helpful for finding one's way around the complex. The hotel grounds are beautifully accented with fountains and plantings. There is off-street parking, and the transit center is an easy walk away. Desk staff is pleasant for the most part; the housekeeping and grounds crews are friendly and helpful. Moderate rates, and often in summer there are deals offering a free night.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review, March 26, 2014
Indeed, this IS where the action is! Thank you for you generous compliments of our views, pool, grounds, staff and breakfast buffet. It sounds like, for you, this is the perfect lodging choice San Diego! We look forward to welcoming you back soon!
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822 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (175)
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English first
new martinsville, wv
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 10, 2014

they advertise all types of free amenities, like internet...but then they added at checkout a $7.99 hotel fee to my bill.I asked what that was for and they replied its for the internet and the other free stuff in my room, like coffee and bottled water.pffffffft to em......don't advertise that something is free and then add on a fee to my daily bill to cover all these free amenities.oh, and the complimentary free drink at the bar was only good on first day of stay.even tho the drink coupon stated it was included because of the extra daily hotel fee.smh.fool me once !.but wont fool me again.La quinta is very close, that's where i'll go next time

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review, March 26, 2014
Please accept my apology for any confusion caused by our failure to communicate with you properly. I thank you for bringing it to my attention so I can make immediate corrections with our team. For your benefit (as well as members planning travel with us) this gives the opportunity to clarify the resort fee. It covers in-room safe, two bottles of water daily, daily newspaper, use of our airport shuttle, lobby computers and coffee in the morning. If there is anything further you would like to discuss with us, we (Dean or myself) would welcome direct contact with you. We are totally committed to guest satisfaction and recognize that there is always room for improvement. Thank you again for staying with us!
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Ottawa, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 8, 2014

Wow! The nicest Best Western we have stayed at. It has charm, it is very clean,comfortable with a unique style.the rooms have fridges with complimentary 2 bottles of water.Very friendly staff, we were very well received. The lobby is very nice and warm looking.
This hotel is within walking distance to shops,great Mexican food. Would for sure stay there again.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review, March 26, 2014
Thank you for the huge compliment! We feel absolutely thrilled when we read how well our hotel works out for a guest. We hope you come back soon to again experience our charm, comfort and warm responsiveness! See you soon!
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Pico Rivera, California
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 8, 2014

We love staying at the Hacielnda when in San Diego. It is a great hotel in a great location. We choose to stay in the suites becuase of the roominess, but the do tend to be noisy because the are on street level. The hotel is beautiful and very convienent to all attractions in Old Town.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review, March 26, 2014
Thank you. Please don’t hesitate to reach out to me through the hotel if you need personal assistance with your room selection. We appreciate your business!
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Rochester, New York
Top Contributor
135 reviews 135 reviews
58 hotel reviews
Reviews in 62 cities Reviews in 62 cities
127 helpful votes 127 helpful votes
4 of 5 stars Reviewed February 7, 2014

This Best Western is in the heart of old town. The décor is fun but a little dated; think hacienda style. The rooms are very large and have plantation shutters to add to the ambience of an old style Spanish hacienda. The room was sparkly clean and comfortable. The only thing I didn’t like is that I arrived late and exhausted and there was a long line to check in (at midnight) it was a significant hike to get to my room – as in down a full block and up a hill. Had I not been tired I would not have minded. This hotel is also located close to the Amtrack and commuter station in Old Town.

Room Tip: You may want to ask how far away from reception you room is, and how many flights of stairs will be...
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  • Stayed January 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review, March 26, 2014
Thank you for your favorable review. Please accept my apology for the line at check-in. That must have been a fluke as most check-ins occur in the early evening. Nevertheless, we’re sorry if you felt any inconvenience whatsoever. We’re glad to hear the ambiance, cleanliness and location were highlights for you. Please call ahead of your next stay, so we can welcome you back as a returning guest!
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island resident
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 7, 2014

We booked into this hotel for a planned overnight after a cruise so we could meet up with our nephew and his family. They drove into town and this hotel was perfect for entertaining them and their three children. It is built with multiple stone patio areas with tables and umbrellas, and we walked down a short hill right to the street with shops and restaurants. There is a laundromat at reasonable prices inside as well as a heated pool. The rooms are comfortable and spacious enough. It's design is lovely, however, at first we felt like rats running a maze, because there are several buildings connected by patios and we had several turns to learn to get to our room. All in all, though we enjoyed it.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review, March 26, 2014
Thanks for this review. I enjoyed reading it and am happy everyone in your family was comfortable. Sounds like an enjoyable time was had by all! We hope another occasion brings you back to the Best Western PLUS Hacienda Hotel Old Town again this year!
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Ladera Ranch, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 6, 2014

My wife and I found this place because my step sister had her wedding reception at the hotel restaurant. Although that experience was not ideal (restaurant tried to justify charging $6 for a bottle of Bud Light) the hotel and rooms are fantastic. Clean, decent price and decent-sized rooms. Great shops and restaurants within walking distance and the Metro trolley is right up the street and will take you anywhere in San Diego. We have stayed here every year for the past 4 years while Supercross is in town and we have never had a bad experience.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review, March 26, 2014
Thank you for giving us your two thumbs up! We sincerely appreciate the vote of confidence, not to mention suggestion for improved service in the restaurant. If on any future stay you need assistance, please ask for me or our front desk manager Dean. We are here to serve you!
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Additional Information about BEST WESTERN PLUS Hacienda Hotel Old Town

Address: 4041 Harney Street, San Diego, CA 92110
Phone Number:
Location: United States > California > San Diego > Old Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#73 Romantic Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Hacienda Hotel Old Town 3*
Reservation Options:
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Also Known As:
Best Western Hacienda Hotel Old Town San Diego
Best Western San Diego
San Diego Best Western

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