The sole reason why the Best Western Plus Hacienda has received 4 stars instead of 5 is due to thin walls.
Walk down the beautifully accented steps towards the pool area. The pool (specifically at night) offers stunning views. The rooms, while not luxury, were comfortable and clean - the beds were plush and with decent sheets. Unfortunately, comfortable beds did not guarantee us good sleep. Our neighbors sat outside our door on the patio til 3am talking. I understand I could have complained, but there was nothing to complain about. They weren't talking loudly - it is just that the walls were so thin that we could hear every word. I am sure this isn't a regular problem, but it did affect my opinion of my stay.
On the plus side: The package I got included parking, welcome drinks, and free breakfast. We parked underneath the building which was really convenient. Additionally, there was plenty of street parking available - albeit on a hill.
We went to the adjoined restaurant - The Old Tequila Factory for our free drink, but because it was late stayed for dinner. My free margarita was pretty good - but importantly free- so no complaints. Food was okay. As an East Coaster I can't comment on true authentic Mexican food, but I know this wasn't it. That being said, portions are generous and nothing tasted bad. As for breakfast, it was disappointing. There are eggs, potatoes, pancakes, a waffle-maker, fruit, coffee, tea - better than an average pastry that is offered. It's worth it if you are in a rush in the morning and want to grab something quickly (particularly if it is free). Although the staff is great, I wouldn't got out of my way to eat there given better options that are close by.
I would love to stay at the Best Western Hacienda again. It is beautiful, clean, and located centrally in Old Town. It is also great deal considering what you get. The only thing I would like is to have quieter neighbors for my next stay.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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