We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Stay at the Hacienda in Old Town” 5 of 5 stars
Review of BEST WESTERN PLUS Hacienda Hotel Old Town

Save Saved
You added BEST WESTERN PLUS Hacienda Hotel Old Town to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
BEST WESTERN PLUS Hacienda Hotel Old Town
3.0 of 5 Hotel   |   4041 Harney Street, San Diego, CA 92110 (Old Town)   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Earn a $50 Gift Card
Ranked #73 of 270 hotels in San Diego
Ottawa, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
“Stay at the Hacienda in Old Town”
5 of 5 stars Reviewed February 8, 2014

Wow! The nicest Best Western we have stayed at. It has charm, it is very clean,comfortable with a unique style.the rooms have fridges with complimentary 2 bottles of water.Very friendly staff, we were very well received. The lobby is very nice and warm looking.
This hotel is within walking distance to shops,great Mexican food. Would for sure stay there again.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review, 3 weeks ago
Thank you for the huge compliment! We feel absolutely thrilled when we read how well our hotel works out for a guest. We hope you come back soon to again experience our charm, comfort and warm responsiveness! See you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

690 people have reviewed this hotel

Traveler rating
    254
    264
    91
    47
    34
See reviews for
230
208
31
96
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (143)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Pico Rivera, California
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed February 8, 2014

We love staying at the Hacielnda when in San Diego. It is a great hotel in a great location. We choose to stay in the suites becuase of the roominess, but the do tend to be noisy because the are on street level. The hotel is beautiful and very convienent to all attractions in Old Town.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review, 3 weeks ago
Thank you. Please don’t hesitate to reach out to me through the hotel if you need personal assistance with your room selection. We appreciate your business!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, New York
Top Contributor
124 reviews 124 reviews
57 hotel reviews
Reviews in 62 cities Reviews in 62 cities
122 helpful votes 122 helpful votes
4 of 5 stars Reviewed February 7, 2014

This Best Western is in the heart of old town. The décor is fun but a little dated; think hacienda style. The rooms are very large and have plantation shutters to add to the ambience of an old style Spanish hacienda. The room was sparkly clean and comfortable. The only thing I didn’t like is that I arrived late and exhausted and there was a long line to check in (at midnight) it was a significant hike to get to my room – as in down a full block and up a hill. Had I not been tired I would not have minded. This hotel is also located close to the Amtrack and commuter station in Old Town.

Room Tip: You may want to ask how far away from reception you room is, and how many flights of stairs will be...
See more room tips
  • Stayed January 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review, 3 weeks ago
Thank you for your favorable review. Please accept my apology for the line at check-in. That must have been a fluke as most check-ins occur in the early evening. Nevertheless, we’re sorry if you felt any inconvenience whatsoever. We’re glad to hear the ambiance, cleanliness and location were highlights for you. Please call ahead of your next stay, so we can welcome you back as a returning guest!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
island resident
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 7, 2014

We booked into this hotel for a planned overnight after a cruise so we could meet up with our nephew and his family. They drove into town and this hotel was perfect for entertaining them and their three children. It is built with multiple stone patio areas with tables and umbrellas, and we walked down a short hill right to the street with shops and restaurants. There is a laundromat at reasonable prices inside as well as a heated pool. The rooms are comfortable and spacious enough. It's design is lovely, however, at first we felt like rats running a maze, because there are several buildings connected by patios and we had several turns to learn to get to our room. All in all, though we enjoyed it.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review, 3 weeks ago
Thanks for this review. I enjoyed reading it and am happy everyone in your family was comfortable. Sounds like an enjoyable time was had by all! We hope another occasion brings you back to the Best Western PLUS Hacienda Hotel Old Town again this year!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ladera Ranch, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 6, 2014

My wife and I found this place because my step sister had her wedding reception at the hotel restaurant. Although that experience was not ideal (restaurant tried to justify charging $6 for a bottle of Bud Light) the hotel and rooms are fantastic. Clean, decent price and decent-sized rooms. Great shops and restaurants within walking distance and the Metro trolley is right up the street and will take you anywhere in San Diego. We have stayed here every year for the past 4 years while Supercross is in town and we have never had a bad experience.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review, 3 weeks ago
Thank you for giving us your two thumbs up! We sincerely appreciate the vote of confidence, not to mention suggestion for improved service in the restaurant. If on any future stay you need assistance, please ask for me or our front desk manager Dean. We are here to serve you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oceanside, United States
1 review
4 of 5 stars Reviewed February 6, 2014

Walking distance to great Mexican food and fun tourist shopping. Great location to stay if your going to a event at Valley View Casino Center. $10 cab ride. The room it self had great views from every point. the restaurant served a great welcome Margie

  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review, 3 weeks ago
Thank you for making the Best Western PLUS Hacienda Hotel Old Town your home away from home in San Diego! We look forward to welcoming you back (with a margarita)!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, United States
1 review
5 of 5 stars Reviewed February 6, 2014

I had to stay in a hotel while our building was being fumigated. I chose the Hacienda Hotel because of it location and was very pleased with the hotel. My room was clean, comfortable, and had a great view of the bay and city. The hotel location is perfect for walking around Old Town and it is close to many restaurants, museums, and shops. I would definitely stay here again and recommend it to anyone visiting San Diego.

  • Stayed February 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review, 3 weeks ago
Thank you for highlighting our cleanliness, comfort and location in the heart of Old Town as reasons for giving us this excellent rating. We’re glad you had a great stay!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to BEST WESTERN PLUS Hacienda Hotel Old Town? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN PLUS Hacienda Hotel Old Town

Also Known As:
Best Western Hacienda Hotel Old Town San Diego
Best Western San Diego
San Diego Best Western
Best Western Hacienda Hotel Old Town
Address: 4041 Harney Street, San Diego, CA 92110
Phone Number:
Location: United States > California > San Diego > Old Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#73 Top resorts Hotel in San Diego
#97 Family Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Hacienda Hotel Old Town 3*
Reservation Options:
TripAdvisor is proud to partner with Best Western, Expedia, Orbitz, Booking.com, Priceline, Hotels.com, Tingo, BookIt.com, TripOnline SA, getaroom.com, Otel, Asiatravel.com Holdings, Venere and Agoda so you can book your BEST WESTERN PLUS Hacienda Hotel Old Town reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage BEST WESTERN PLUS Hacienda Hotel Old Town, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.