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“Be very very careful which room you are getting.” 2 of 5 stars
Review of BEST WESTERN PLUS Hacienda Hotel Old Town

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BEST WESTERN PLUS Hacienda Hotel Old Town
3.0 of 5 Hotel   |   4041 Harney Street, San Diego, CA 92110 (Old Town)   |  
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Ranked #72 of 269 hotels in San Diego
Heber City, Utah
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Be very very careful which room you are getting.”
2 of 5 stars Reviewed September 3, 2013

We pricelined a 3 star room, but the first room we were given here was a zero star dirty dive. Very old, very outdated and just plain dirty. When I complained the staff was very courteous and after some negotiating they offered to upgrade our room. We were given some kind of a family suite that was completely different and much more updated. There are some nice things about this hotel, the gardens are nice and it is spread out, but it can make it very confusing trying to negotiate the maze of buildings to get to the pool or parking. Our second room was nice enough, but the first room was enough for me to NEVER use Priceline again. Overall I am very disappointed with best westerns you never know what you will get, even with the "plus" designation. I know the parking fee is the norm, for San Diego, but it is just plain ridiculous.

Room Tip: Do not Priceline and be absolutely sure of the room you are getting if you choose to stay here!
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  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review, September 10, 2013
While we’re pleased with the outcome of your room assignment, it seems that there were a few factors that dampened your overall enjoyment of your stay. The best way to make a reservation is through our website and you can always look here on TripAdvisor for a great special! Please let me know if another vacation should bring you to our great city. I would like our leadership team to manage your reservation in a personalized way. We hope for another chance to win your loyalty!
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (164)
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English first
Henderson, Nevada
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 3, 2013

This hotel is in the middle of it all. Right in Old Town, short walk to the light rail that is very convenient. We stayed here for 3 nights and never used our car. Although normally breakfast is extra cost, we got vouchers for breakfast for the time we were there. The walk up the hill to the Acapulco restaurant is fortunately short. The breakfast was adequate. The hotel itself is a Best Western "plus" so a little more upscale than the usual BW. Parking for us was $7/day well worth it since it was covered keeping the car cool. It does have a Spanish hacienda look which is very attractive. When we return to San Diego, we will either stay here or at the BW Bayside which is close to the pier.

Room Tip: There are several buildings to the complex. We were in number 8 which was the closest to the lobby...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review, September 10, 2013
Thank you for taking the time to share your satisfaction with our friends here on TripAdvisor. Not having to drive = priceless! That is one of the great things about our location near the trolley and train, plus our complimentary shuttle. And yes, all the Best Western PLUS hotels are AAA 3-Diamond properties! We look forward to serving you again. Don’t hesitate to reach out to me through the hotel is I can ever be of assistance.
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1 review
4 of 5 stars Reviewed September 3, 2013 via mobile

My family and I stayed here Labor Day weekend. We have 3 younger children and though the facility is not tailored to youg children it is located great (Old Town). We love the Mexican restaurants and shops, literally 2 mins away (walking). We stayed here and ventured to Sea World and Legoland. Price was great through Expedia and they had an Alcapulco restaurant on site which is convenient. The facility is beautiful on the outside as it resembles a Spanish style decor. Inside as well but very plain. We love this location and have been staying here for years and will continue to.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review, September 10, 2013
Thank you for your continued loyalty to the Best Western PLUS Hacienda Hotel Old Town! We sure appreciate your comments pointing out our great location near some of San Diego’s best attractions for kids. We’re glad you enjoyed your holiday with us!
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Los Angeles, United States
1 review
5 of 5 stars Reviewed August 28, 2013

While almost all other hotels are your standard tower with endless hallways hotel, this hotel has a lovely feeling with it being nestled up on the hills with a view of the bay (depending on your room). Rooms are decorated nice with wooden shutters, and I have never had a problem with the staff (I've stayed there many times). Sometimes beds could be better - it's hit and miss.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review, September 3, 2013
Thank you for giving us your two enthusiastic thumbs up! We’re thrilled to hear you enjoyed the charm of our garden-like property design. We look forward to seeing you again soon!
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Pace, United States
1 review
5 of 5 stars Reviewed August 28, 2013

I have stayed at this hotel a few times now and enjoy it's proximity to the area and trolley. This time I would rather have been in a room with a view and not surrounded by party people. Other than this we will stay here again.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review, September 3, 2013
Thank you for sharing your experience! Please let us know when you will be returning. Our leadership team can manage your reservation to make certain you are in the quietest section of the property. See you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pomona, United States
1 review
4 of 5 stars Reviewed August 28, 2013

Very nice décor and courtyard. The rooms are spacious. The hotel is walking distance to many restaurants and sights in Old Town. I have been staying at this hotel with friends for the last six years. We always have a great time at this hotel. The staff are also flexible with our after hours partying. We are always treated with courtesy and respect. I'm certain we will be returning next year.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review, September 3, 2013
Thank you for writing a recommendation for the Best Western PLUS Hacienda Hotel Old Town! We enjoy serving you while you are here. On that note, don’t hesitate to reach out to me if I can ever be of assistance. Thanks again and we’ll see you next year!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tipton ca
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 27, 2013

Nice place to stay. Our room was at the top of the hill. We were able to walk to old town. The down side to many stares to climb to your room if you were not by an elevator. But we had a nice stay. We were by the street but did not hear the traffic so that turned out great.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review, September 3, 2013
Thank you for your review. I am happy to hear you had a good stay with us. We hope that we earned your loyalty! Regarding your room assignment, I want to invite you to contact me directly through the hotel before your next stay. That way our leadership team can be sure to personalize your reservation. Seven of our eight buildings do have elevators so I am confident we have a room in the perfect spot for you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN PLUS Hacienda Hotel Old Town

Address: 4041 Harney Street, San Diego, CA 92110
Phone Number:
Location: United States > California > San Diego > Old Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#74 Romantic Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Hacienda Hotel Old Town 3*
Reservation Options:
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Also Known As:
Best Western Hacienda Hotel Old Town San Diego
Best Western San Diego
San Diego Best Western

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