In March I reserved a suite for myself, my husband and our 4 year old granddaughter. When I made the reservation they asked if it was business/pleasure and the age of the child travelling. We love the Old Town area and the looks of the hotel from the street. We checked in to our room and were put on the 2nd floor (no elevator). After struggling up the stairs with our bags we found a narrow walkway with what looked like a huge covered gas grill right in the middle. As it turns out it was the housekeeping cart and it is covered and left there permanently. Still undaunted we entered our room and found a teeny tiny sitting area/kitchen/2nd bedroom (sofa bed). Down the very narrow hall was the dressing area with a small vanity, single sink and big closet. The bathroom was clean but very old and I must admit I was extremely turned off by the peeling bathtub...Still, we had some separation so our granddaughter could sleep early while we had some time without cartoons. We soon discovered that wasn't going to be a problem since this hotel did not subscribe to a cable network that carried one single childrens channel. I decided to log into the internet and let her watch some shows on my computer...We had not received a password at check in and nothing I did would allow me to connect. I called the front desk and the nice young man came to our room and told me the password. I got logged on but the only place the wifi would work was right at the desk in the sitting area. Then it was so slow that the movie would time out before it loaded. By that time I was fed up with the entire hassle and we called the front desk and told them we would be leaving the following morning. The same nice young man said he was sorry and asked if there was anything he could do. At the time we didn't think so.
The following morning (4:00 AM to be exact) the garbage truck pulled up outside our bedroom window and was there for 15 or 20 minutes. Then at 5:15 the food delivery trucks started pulling up outside our bedroom and they ran their engines from 5:15 until 9:00. Needless to say...no sleep. My husband was pretty upset and as soon as he was dressed he went downstairs to check us out. When he told the girl at the front desk about the garbage and delivery trucks she informed him that they usually put business guests in those rooms..really? I'm pretty sure business guests don't want to be awakened at 4am. When he told her we were there on a pleasure trip she just shrugged. As he worked his way back to our room he decided to see what the rest of the property looked like. He was stunned to find a very nice courtyard area, roomy hallways, elevators, views of Old Town and/or the pool.
We would NEVER book a room at a Best Western again. It is simply too hit and miss. We moved that morning to the Homewood Suites at Liberty Station where we had a real suite with a large kitchen, nice bathroom, staff who couldn't do enough to make our stay enjoyable and a full, complementary breakfast as well as a beautiful view of the water.
Don't know what rooms are better but for sure the rooms in Building 7 are AWFUL!!!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
June 28, 2013
Thank you for sharing your feedback. On behalf of our team, I would like to apologize for not exceeding your expectations. I can address a few of your concerns here and I also would like to invite you to feel free to reach out to any member of our leadership team, including myself, if you would like to discuss any aspect of your stay in more detail. First, as your husband noticed we do offer a variety of room styles throughout our property. The mini-suites you described staying in though, are all located in the same building. Also worth noting is that we have started working with the restaurants and businesses below with regards to their delivery and trash times. Most days this is not an issue anymore, but we are not 100% there yet. For the benefit of any members planning travel, feel free to contact us to explore all your room options and ask any questions about our area or property amenities. We are here every day to serve you! Thank you again for giving us this opportunity to respond to you and letting us know you were able to find accommodation that satisfied you. I will pass along your compliments to William at the Front Desk for warm and responsive service and look forward to hearing from you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.