I went to San Diego for a few days with my sister. She chose this hotel based on the location and photographs. I read a lot of the other TripAdvisor reviews, and frankly, they are pretty accurate.
The location is great ! It was fun to be right in Old Town and be able to shop and hit the resteraunts without worrying about parking. The parking is expensive at the hotel, which is irritating, but if you really care to avoid it, your are welcome to park around the hotel and not pay for the parking. It is really nice to have the option.
We did not have an option on the $7 "resort fee". I am unsure what that was justified by, there is only one small pool and a gym, neither of which we used. Seems like it would be more honest to just bump the rates a little and not call it a resort fee.
The grounds are pretty, and clean, which is nice. A fair warning if you somehow missed it, there are a lot of stairs on this property. I guess some of it must be handicapped accessible as they have an accessibility lift into the pool, which is nice. But as the hotel is built into a hillside, it has many different levels.
The room was nice. Yes, it is not the latest and greatest decor, but I felt it fit in very well with the Old Town charm of the rest of the area. The beds were nice, with white duvets and lots of pillows, very comfortable. We had a dual queen and it had a small couch in addition to the table and chairs in the room. There was a microwave and frig. Two sinks for the room, one in and one outside the bathroom, which was nice if everyone is getting ready at the same time. The shower is very hot. I will mention that the shower head was VERY high in our room. I know for taller folks this is often an issue in hotel rooms. I am short with short arms and could barely touch the showerhead with my fingertips. The room would have benefitted from a ceiling fan. We saw a staff member taking one somewhere once, perhaps they are slowly installing them.
Only noise noticible was the pool, which was not bad even though we were right next to us, and the folks upstairs, which seemed to be running sprints occasionally. Not sure what was up with that ,but it wasn't excessive anyway.
Our package included drinks and dinner and breakfast at the Alcapulco Restaraunt. I would not particularly recommend this. The food for dinner was OK, but limited to a special menu. The drinks were fine, but again, limited. The breakfast was not fine. If you liked eggs, perhaps. Out of 3 days, every day featured; plain scrambled eggs, potatoes cooked with onions and peppers, sausage links . There was a second pan of scrambled eggs with some sort of meat in it, sometimes ham, sometimes sausage. There was a basket of banana nut muffins. The blueberry were good, but they went fast and were not replenished. There was OJ (unpleasent tasting), coffee and tea (didn't drink so can't comment) and a pitcher of milk. If you wanted water, you had to ask the waitstaff when you could find them. They appeared to be chronically understaffed when we were there. There was a nice assortment of bread for toast, with butter and lots of apple jelly (one day we found grape jelly, I suspect like the blueberry muffins, once its gone its gone.) There was I believe one type of cereal and some packets of oatmeal with raisins etc to mix in.
My main complaint with the hotel was that the staff really did not seem engaged in their jobs. Whenever you went to front desk you had to wait. The concierge was rarely to be found. As someone else complained, used food plates were left sitting on a table outside a room down the hall from us and they sat there for nearly 24 hours. That was really gross. They appear to need to work on coordinating room service with cleaning service so the stuff doesn't just sit there and attract bugs.
Overall, we had a nice stay and enjoyed the hotel.
Building 5 is where the pool is. The upper floors have great views.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.