I stayed here as part of a UK organised Tour Group for 2 nights in May 2013 but I doubt if we were given much preferential treatment because it was good anyway. As a group we were given a pleasant afternoon tea upon arrival while they sorted the registration with our Tour Guide and also putting the luggage in our rooms. Splendid. The bedrooms were nice with a balcony, comfortable beds, nice bathroom with all the complimentaries one would expect. Cleaning during the following day was good. We were not disturbed by traffic or other guests. Breakfasts were substantial with a good choice, so if you stayed several days you would not be bored, Yes, with tour groups there is often a bulge in dining rooms etc but then you get that anywhere. A free guest computer in the hall was welcome compared to what we found elsewhere. All staff very friendly and willing to assist. I would stay here again. It was the standard by which we judged the other hotels in California/Arizona/Utah.