We arrrived before check in as was told our room was not ready, even though i had informed them before we would be arriving early. We are also reward members and never had this problem before.
Our room was clean, comfortable and big apart from the slamming of other guests doors throughout the night, and a bit of road noise, maybe we were just unlucky with the noisy guests. The room had a fridge which was handy and a microwave and coffee maker. WIFI worked well.
The location is great a few minutes walk into Little Italy one way and a few minutes more in the other direction to the habour. The Santa Fe station it is just down the road on the way to the harbour. We did not have a car so we made use of public transport it was easy to get around.
As for breakfast we must have been unlucky as the first day hot water and T bags had run out, although the staff were quick to replace the food if it run out, other days there were no knives, milk, and again hot water. As i dont drink coffee, tea is my only other option. Apart from that the breakfast was ok, we have had better but it did the job to set us up for sightseeing.
The hotel does have a pool which is behind the reception area, not sure if any one uses it as we never saw anyone in it.
We used the laundry service which was good you got it back the same day. The cleaning staff were always cheerful and said hello, reception staff were friendly.
I would recommend this hotel for the location,this is why i have given it 4, as i said before maybe we were just unlucky with our stay.