This was a beautiful hotel, with excellent service. From the moment we walked in, our experience just kept getting better and better. We didn't have reservations, and I called the Grand Del Mar on our drive in from Laguna to Del Mar. I spoke to reservations and they were very polite, they transferred me to the concierge because we wanted race track tickets,( not knowing it was going to be opening day). We spoke to one of the concierge and she was short and rude, to the point that I had to have my husband speak to her because I thought maybe it was me, but it wasn't. We almost cancelled our last minute reservations. When we checked in, the front desk was busy, so one of the floor managers assisted us in checking in. She was very polite and professional. My husband explained to her our experience on the phone with the concierge and she immediately walked us over to the concierge desk and introduced us to Justin Robbins. What a life changing introduction that was. He was beyond awesome! He explained to us that it was opening day, and that the clubhouse tickets were sold out, well he worked his magic and got us 2 clubhouse tickets!, He was able to get us on the sold out shuttle to the race track. Justin's attentiveness and professionalism was better than 5 star. I can't rave enough about him. He arranged a courtesy car for us to Torrey Pines for dinner. He really did an absolute fabulous job! He did so much for us that I don't have enough space to type it all.
We also had spa appointments at the Grand Del Mar- This also was beyond fabulous!. It is the cleanest, nicest spa I have ever been in. The staff was incredible, the massage was even better. I wish I had more time to spend there!
The service in the restaurant's was 5 star. The pool was 5 star. The guys that drove the shuttle bus and courtesy car was 5 star!
If everyone in the world treated each other as the staff treats it's clients, we would have world peace.
Everyone stopped and looked at you in the eye and spoke to you. Anyone walking down the hall to the valet, everyone stopped what they were doing, and looked at you and said, "Good Morning or Good afternoon, how are you?" Walking around the Grand Del Mar, made us happy, the staff was so courteous and friendly it was a pleasure to stay there. I can't wait to go back! This is my number one hotel ever! 5 stars is not enough!
- Official Description (provided by the hotel):
- Serenely nestled amidst San Diego's Los Penasquitos Canyon Preserve and a mere five miles from the Pacific coastline, The Grand Del Mar seamlessly combines the old-world charm of a Mediterranean estate with the modern luxury of an elegant resort. The result: California's premier triple Five-Star destination and TripAdvisor's #1 Hotel in the United States. Little wonder, given the sun-drenched climate, stunning natural beauty, championship golf course, one of only 41 Five-Star spas in the world, and irresistible dining - epitomized by Addison, Southern California's only Five-Star/Five Diamond restaurant, helmed by Relais and Chateaux Grand Chef William Bradley. From the completely relaxing to the downright invigorating, you'll find a variety of ways to fill your days (and nights) at The Grand Del Mar. Engage in a seasonal mixology class. Take a dip in one of four heated pools. Enjoy an afternoon hike or horseback ride amid the pristine nature preserve. Or, sip signature cocktails at the resort's enticing lounges - all before retreating to your thoughtfully appointed guestroom. Welcome to The Grand life - just east of the Pacific and slightly north of expectations. ... more less
- Reservation Options:
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- Also Known As:
- The Grand Del Mar Hotel San Diego
- Grand Del Mar Hotel
- Grand Del Mar San Diego