One word describes a stay at this hotel and that is SPECTACULAR! I will break it out into several areas.
Location: Is It on the ocean? No. Does that matter, No. And frankly the properties in this area that are on the ocean or with an ocean view, cannot touch the experience of the Grand. So you decide. Do you want a view or an entire experience? You will still have a fabulous view as the property is set on amazing grounds with fountains, lovely pools, gardens, and wide canyon views, so do not think that you are located inland with no view. That couldn't be further from the truth. And they do have beach service so they will set you up at the beach which is almost better!
Overall Property Appearance: As you enter, driving up the winding tree lined drive, you will have a stunning golf course on your right and beautiful homes on your left. At the top of the drive you begin to see the hotel to your right and it is absolutely beautiful. Beyond the hotel and a bit further up the drive is the entrance to the Golf Club and Addison's, the hotel's fine dining restaurant.
Rooms: We had two rooms that were adjoining but you entered a small foyer first, then to the right was the King room door and to the left was the double Queen room. I found this much more appealing than the typical adjoining room that has the adjoining door in the actual bedroom. Both rooms had lovely views off the terrace and were located not above, but near the relaxation pool (aka Adult Pool). I asked for a very quiet room and these rooms were perfect. It was quite a walk from the main lobby but very close to the spa and the above mentioned pool. I'm sure the distance from the main lobby was to accommodate my request for quiet. The rooms were very large, had outstanding bathrooms, Nespresso coffee makers, dressing table and very comfortable beds. Perfection!
The Colleagues (aka staff) - I am a Ritz Carlton loyalist and because of that, I am very particular when it comes to staff. I notice how I am greeted, if they remember my name and call me by name, if they say no for requests, do they leave the desk to point me to my room, etc. These ladies and gentlemen truly went above and beyond to accommodate our every wish. The ladies at check in were personable and outgoing. I loved their cream suits and actually thought that the Ritz might want to look at them, they were lovely. The bellman that showed us to our room was aware of the request for a quiet room and asked if ours would suffice. Nice touch. Every single staff member we passed in the hall smiled and said hello and asked if we needed directions (it is a very large property). Again, all in all....5 Star!!
Food: We used Room Service for breakfast every day and once for dinner. We had to ask that they send the breakfast 30 min. earlier than their menu stated they opened each day as one of us was in town for work and and needed to leave the hotel very early each morning. Their response, "no problem" and they were there at 5:30 AM sharp each day. The young lady I spoke to asked me on the second day if they were on time the first day. Just checking, but nice touch. The food was always lovely, without any mistakes and hot. 5 stars!!
Pool: There is a Relaxation Pool (adult pool) that is cell phone and child free! Wonderful! It is located outside the spa so very convenient to go to after your spa services. The staff, especially Esteban and Noel, saw to our every need and were outgoing and very charming to speak with. The chairs are extremely comfortable, the pool menu was great and so was the food. I recommend the salmon salad! While there they served complimentary samples of various smoothies on the menu and on our last day they brought fruit skewers. The pool is very well heated and has underwater sound that is easily heard. 5+ Stars!
Spa: I used the spa for a massage and pedicure. I don't even know how to thank Scott, my masseuse, for his help with a neck and shoulder issue I have fought for months. I believe that Scott is voted either the best masseuse in S. Cali or at least in San Diego. I completely understand why! He is trained in so many specialities and is so knowledgable that I wish I had gone to him my first day so that I couldn've fit in two appointments while there. You absolutely need to request him! Thank you Scott! My pedicure was done by Teresa and she was just wonderful. So gentle and so relaxing to be around. I recommend her highly. But it wasn't just my services that impressed..... from the moment I walked in and Nicole checked me in, I felt welcome and special. Nicole is a warm and lovely young lady and from Nicole I was led to the Spa Concierge desk to meet Jessica, a charming vivacious young lady who gave us a thorough spa tour and made sure we had any refreshments (muffins, almonds, tea, coffee, etc) we desired. So from check in forward, my spa experience was fantastic! 5++ Stars!!
Food: We ate at Amaya and sat outside on their lovely terrace. The salmon was wonderful as was the Free Range Chicken dish. We also enjoyed their high tea which again, rivals the Ritz Carlton. The young lady conducting the tea was very knowledgable and the tea selection was wonderful. I recommend the White Ambrosia! The only thing I can say is go hungry and don't plan for a large dinner that evening. There is a large amount of food, all delicious, so go knowing that and indulge. It does book us fast on certain days so make a reservation early to make sure you get in.
They also have a well equipped workout room that my husband and I enjoyed and the property has hiking trails that are extensive. We took a hike our first day and truly enjoyed it. There are riding trails nearby and a stable outside the entrance if you want to ride. The stables are not a part of the Grand.
If you are visiting San Diego and do not mind being off the ocean, I say "Do Not Miss this Hotel". It is truly one of the best hotels we have had the pleasure of staying in and my hat is off to their GM for creating such a fabulous experience for their guests. We will definitely be back!
I would stay on the 3rd floor which is the top floor and the floor for the main lobby. Staying abov...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.