We checked in for a one night stay and were helped by a very welcoming and professional front desk staff. We were given a spacious room on the ninth floor which we were initially very pleased. We quickly realized that we were not able to connect to the internet. Even though I was willing to pay to connect to the internet, I was informed that the network was experiencing problems. This was very inconvenient given that I had a lot of work to do. The agent whom I spoke with on the phone told me I could use the internet in their restaurant but I was anticipating working late into the night which would make it not feasible. I ended up working offline and were hoped to upload my documents to my work server in the lobby upon checkout the next morning. Checking out took a long time because there was only one staff member working. The front desk staff did not ask me how my stay was. I asked about lobby internet and she said its complimentary but she cannot guarantee that it would work nor did she offer to help. Ultimately I was not able to connect and had to find a Starbucks to complete my work.
For a hotel the calibre of Hilton's, not offering internet service should be unacceptable. The guest should be notified at check-in and be given options or somehow be compensated for the inconvenience. If it wasn't for the lack of service, I would have rated the comfort of the hotel 4 or more stars.
- Official Description (provided by the hotel):
- The most ideal location in San Diego! The Hilton San Diego Mission Valley hotel is centrally located off the 5, 8, 163 and 15 freeways. Easily accessed from all San Diego businesses and attractions. Just minutes away from all Military bases and offices too. Perfect for both the business traveler as well as the family vacations. Just minutes to the Airport and all of San Diego's beaches. Our Mission Valley hotel is the perfect place to start your trip for what ever reason brings you to the most perfect place on Earth. ... more less
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- Also Known As:
- Hilton San Diego Mission Valley Hotel San Diego
- Hilton Hotel San Diego
- Hilton Mission Valley
- San Diego Hilton