My family and I traveled to San Diego on a whim and booked this hotel last minute. We checked in late Saturday night and Maria at the front desk was so kind and helpful. She explained the amenities, let me know there was a fund raising party going on downstairs until 10pm that we might be able to hear in our room, and even offered to change rooms if we thought it would be a problem. There was free parking, a restaurant on property, and a spa (which I hope to take advantage of next time!)
Once we got to our room, it was beautiful. We had 2 Queen beds and my kids loved the fact that it was roomy enough for all 5 of us. (a 5 year old, a 3 year old, a 2 year old, plus my husband and I)
We ordered the cookie a la mode from room service and they brought us 5 spoons and 5 glasses of ice water so we could all share. We all snuggled into our beds and enjoyed watching a little bit of tv. In the middle of the night, my oldest woke up sick. After throwing up all over the bed, we got him changed, stripped the bed and called the front desk again. Diego came up, changed out all the linens and remade the bed in the middle of the night. He even offered to get us some gatorade and more water for our little guy. I cannot stress enough how amazing the staff was there.
The next morning we were checked out by the General Manager, who was very friendly and asked about our little guy. No hidden charges at checkout and I have to stress again how friendly and genuine all the staff seemed. Every single one of them made eye contact, said hi to me and my kids, and answered all of our questions with a smile. We will definitely be returning here soon!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May 2, 2013
It is such an amazing feeling for the team and I to read your fantastic review. We appreciate your wonderful comments and could not be more thrilled that you truly enjoyed your stay with us. Our team really is different in that hospitality is not what we do, it is who we are. I am excited to have built a relationship with your family and we look forward to having you back very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.