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“Great hotel for families” 5 of 5 stars
Review of Homewood Suites by Hilton San Diego Airport - Liberty Station

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Homewood Suites by Hilton San Diego Airport - Liberty Station
3.0 of 5 Hotel   |   2576 Laning Road, San Diego, CA 92106   |  
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Ranked #8 of 270 Hotels in San Diego
Certificate of Excellence 2014
Boston
Senior Contributor
36 reviews 36 reviews
34 hotel reviews
Reviews in 28 cities Reviews in 28 cities
27 helpful votes 27 helpful votes
“Great hotel for families”
5 of 5 stars Reviewed May 10, 2013

We worried a little about it's proximity to the airport, but actually no noice bothered any of us at all. Free parking, free hot brkfst, free wifi as a gold member, I was given a goodie bag which contained cookie and water. A nice gesture. Overall, nothing to complain. Will be back.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasonBatt, Front Desk Supervisor at Homewood Suites by Hilton San Diego Airport - Liberty Station, responded to this review, May 11, 2013
Hi Bostonwalker,

Glad the noise was not an issue and you enjoyed your stay. We appreciate your loyalty as a Gold member and look forward to having you back.

Sincerely and respectfully,
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1,055 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (191)
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ogden
Senior Contributor
44 reviews 44 reviews
6 hotel reviews
Reviews in 24 cities Reviews in 24 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 10, 2013

Great location near the airport with a shuttle that runs all day. The aircraft noise is non-existant. Located in a former Naval Station that has been converted into a business park. Lots of restaurants, galleries and miles of paths to walk or ride a bike away from traffic. There is a community playground and open park space with a memorial to submarines lost in action within a couple of minutes walk of the hotel. A dummy US Navy ship USS Recruit is permanently parked behind the hotel. Close to downtown and other SD area attractions. Large rooms, some with full kitchens, great for families. Free full breakfast. Homemade selections change every day. Evening reception with appetizers and sodas or beer also included in room rate. Game room with pool table. Another plus is that Stone Brewing World Bistro & Gardens will be open inside Liberty Station in early 2013. Rates are quite reasonable for what is offered. Some noise from adjoining rooms and hallway that did not disturb my stay.

Room Tip: My corner room had two windows and a full kitchen. Ground floor. Upper level rooms have balconies.
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  • Stayed April 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasonBatt, Front Desk Supervisor at Homewood Suites by Hilton San Diego Airport - Liberty Station, responded to this review, May 11, 2013
Hi Steven l,

It's looks like from the pictures you were for our Cinco de Mayo celebration, I hope you enjoyed that. Thanks for the speedy review and for posting all those beautiful pictures, not many people do that but it really helps people visualize what they can expect here, so cheers! We hope to have you come back and stay with us again sometime.

Sincerely and respectfully,
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melbourne
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed May 9, 2013

Wow! This part of San Diego was actually the best part of our US holiday. The area was an unexpected surprise in a good way. What a lovely hotel in a superb location. We had a few issues with lift noise but front desk was able to move us. The buffet breakfast was quite good with the waffles being the main hit for our children. The breakfast area itself was lovely. I enjoyed going there before my family to enjoy a cuppa and read the paper before the big day ahead. I can't tell you how lovely the surrounding area is! Beautiful water and lawns, well kept buildings. We all want to go back. Don't hesitate to stay at Homewood. (stayed in May 2012 but couldn't select it here).

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasonBatt, Front Desk Supervisor at Homewood Suites by Hilton San Diego Airport - Liberty Station, responded to this review, May 10, 2013
Hi jgirls,

Thanks so much for your review, wow is rite! It's very nice to hear that and nice of you to still write this, even though your stay with us was that long ago. It's also great to hear we were able to accommodate your issue with the noise and the room move was a good choice. Your choice to come down to breakfast early was definitely a good idea too, our backyard is so peaceful in the early mornings. If you ever come back to the US, we would love to have you stay here with us again.

Sincerely and respectfully,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
120 reviews 120 reviews
18 hotel reviews
Reviews in 46 cities Reviews in 46 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed May 9, 2013

We enjoyed our stay immensely, with great accommodations and service. We liked the big room, and upscale linens. The decor and functionality of the rooms was excellent, and the bed comfortable. The rooms was quiet except for air traffic from the nearby international airport.
The check in was painless, and the front desk people were helpful throughout the week with advice and recommendations. Breakfast was good, and the evening meals seemed nice, although we did not partake. Excellent location and nice free parking.
Recommended.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasonBatt, Front Desk Supervisor at Homewood Suites by Hilton San Diego Airport - Liberty Station, responded to this review, May 9, 2013
Hi Carfull,

It's nice to hear how much you enjoyed your stay, thanks for your review. Next time you will have to try our delicious dinners, they are also complimentary! Thank you for recommending us.

Sincerely and respectfully,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
2 of 5 stars Reviewed May 8, 2013

We had a son graduating so we booked 2 rooms and had lots of family there. Not great service, not a great room. Good Breakfast and nice sidewalk and grounds. Didn't provide enough sheets or towels for the number of guest staying. Didn't replace the remote control that wasn't working. The staff was not rude, just didn't really seem to care about us. I'll go somewhere else next time but the grounds are nice near the water and ducks.

  • Stayed May 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasonBatt, Front Desk Supervisor at Homewood Suites by Hilton San Diego Airport - Liberty Station, responded to this review, May 14, 2013
Hello TripAdvisor Member,

It is disappointing to hear that you were unhappy with our service and your stay overall. We do the best we can for all of our guests and there is no excuse for the remote not being replaced, we should have been able to do that on call right away! Please do not think that we don't care about you, that is definitely not the case. I wish I would have known all of this before reading it on here. but I appreciate your honesty and for sharing your comments, so we can continue to always improve!

Sincerely and respectfully,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunnyvale, United States
1 review
4 of 5 stars Reviewed May 8, 2013

We enjoyed many aspects of our stay here - the suite set-up worked well for our family, the whole hotel was very clean, the location was great (even though it was by the airport, that noise was not a problem), the hotel was down the way from a great park where we took our kids many times, the pool was fun, and we met some new friends here. The breakfasts and dinners were just ok; breakfast was a sugar fest most days (waffles, fruit loops, pastries) but they did offer scrambled eggs and some sort of meat each day. For dinner, we tried it one night and decided that we would be eating out for the other nights we were there. We had a problem with bugs in the hot tub, which I resolved by fishing them out with a plastic cup since maintenance never came to take care of it even after I reported the problem. We will investigate other Homewood Suites when we travel to other locations.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasonBatt, Front Desk Supervisor at Homewood Suites by Hilton San Diego Airport - Liberty Station, responded to this review, May 14, 2013
Hi Renee P,

I am glad you enjoyed many aspects of your stay here but very sorry to hear about the other issues. I will pass this information along so that we continue to improve on our service and the variety of foods we offer. There is no excuse for the bug problem but I assure you we will look into it and take care of it. I hope this does not hold you back from staying at Homewood Suites by Hilton in the future and would love for the chance to make it up to you if you come to the area here.

Sincerely and respectfully,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pensacola, Florida
Top Contributor
50 reviews 50 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed May 7, 2013

I have stayed at Liberty Station Homewood Suites on four seperate trips, mixed work and pleasure. When they first opened up, it was a fantastic place to stay; however, as time passed, things went a bit down hill, especially the customer service. Also, for those military and other federal employss, folks on TDY needing the per diem rates, this place use to have lots of rooms available to the military and other federal agencies, needing the per diem rates, now they turn us away more often than not, because they have a high occupancy rate, like 95%, so they say they don't need to draw the per diem customers. They have made they're money, so now they concentrate on the higher dollar customers.
My last trip, back 3/2013, was difficult to convience the manager to let me in at the perdiem. When the manager finally put a room together for me, because I'm a Hilton diamond member and generally stay on Hilton properties 30 weeks each year, the room was smokey, they had to move me, and down I went into a room next to the entrance at the far end of the building...noisy and difficult, no view, no good access to parking, etc...
So, bottom line for me, Homewood Suites at Liberty Station, is okay. It is far from most amenities, like the Lamp Light district, downtown, etc... One can walk, but its a long walk, and its a long walk past the airport and traffic is extremly heavy.

Room Tip: Get a waterfront if possible, but don't get stuck on the bottom floor at the far ends of each bu...
See more room tips
  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasonBatt, Front Desk Supervisor at Homewood Suites by Hilton San Diego Airport - Liberty Station, responded to this review, May 9, 2013
Hi Frank B,

Thank you for your review, we do appreciate your comments and your loyalty, not only with Hilton but here at our Homewood Suites as well. I am very sorry to hear your most recent experience with us was not the best and hope you give us another chance to make it up to you. We do understand your frustration at the increased lack of availability of government rated rooms and will continue to try and do the very best we can to accommodate as a government, business and leisurely traveler. As you are aware, we do have a very high occupancy throughout the year and fill up fast, so it always better to try and make your reservation here as soon as possible, although I know that is easier said than done sometimes. We have always appreciated our government travelers but due to our own budgets, we unfortunately have been forced to limit the amount we can allow. Our Sales Manager works very hard to fit in as many as possible, by running the numbers and getting back to people as soon as something opens up. As for the location of the room, I am also sincerely sorry to hear about disappointment with the rooms. Please let us know next time you come back and we will do the best we can to make it up to you.

Sincerely and respectfully,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton San Diego Airport - Liberty Station

Address: 2576 Laning Road, San Diego, CA 92106
Phone Number:
Location: United States > California > San Diego
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in San Diego
#4 Family Hotel in San Diego
#41 Romantic Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton San Diego Airport - Liberty Station 3*
Number of rooms: 150
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Also Known As:
Homewood Suites San Diego Airport - Liberty Station Hotel San Diego
Homewood Suites Liberty Station
Homewood San Diego
San Diego Homewood Suites

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