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“Awful!” 1 of 5 stars
Review of Porto Vista Hotel

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Porto Vista Hotel
3.0 of 5 Hotel   |   1835 Columbia Street, San Diego, CA 92101 (Downtown)   |  
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Ranked #111 of 270 Hotels in San Diego
Los Angeles, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Awful!”
1 of 5 stars Reviewed April 19, 2013

I stayed here 3/22/2013-3/24/2013. The rooms/bathrooms were small and you can hear footsteps from the room above you. You could also hear everybody walking by your room and voices from the room next to you. We had a free buffet breakfast with our stay and the breakfast was very minimal (eggs potatoes and toast,) poor quality food and they charged for juices. The 2nd day we went out to breakfast b/c it was so bad. The elevator was in poor condition and took forever. We ended up taking the stairs that were much quicker and safer. We also asked for an hour for late check out and it was denied. This is the 1st hotel that did not allow late check that I have ever stayed in. I have stayed at better Motel's. It was like a cheap Motel.

  • Stayed March 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JLabsan, Manager at Porto Vista Hotel, responded to this review, April 21, 2013
Thank you for taking the time to post your review on TripAdvisor. We appreciate the costructive feedback as it help with improving our property. We are beginning a major renovation on our rooms this year which is scheduled to be completed in December 2013. As far as the late checkout, if our hotel is full the night of your departure, we may not allow late checkouts as the rooms need to cleaned for the evening. I will pass your comments about the breakfast on to the restaurant manager.

I would love to change your opinion of our hotel. If you would like to stay again, please call me and I will make sure your next stay is more enjoyable.

Sincerely,
Donna Kostenko
Director of Revenue
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,272 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (266)
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English first
Riverside, California
1 review
5 of 5 stars Reviewed April 18, 2013

Sorry it took so long to tell you how our stay was. Like always, your staff are A++++++++++++ You employ the nicest people. Everyone was so helpful and I just can't rave enough about them. We always stay with you when we go to San Diego. I don't think I would ever want to stay anywhere else. Thank you for yet another great experience at your hotel.

LUANNE F

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JLabsan, Manager at Porto Vista Hotel, responded to this review, April 21, 2013
Thank you for taking the time to post your review on TripAdvisor. We appreciate the positive feedback. It is so nice to hear such lovely praise for our hard working staff. I am glad we have become your home away from home in San Diego.

We try very hard to give our guests both great service and a wonderful place to stay and visit San Diego. We hope to see you again in the future.

Sincerely,
Donna Kostenko
Director of Revenue
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 15, 2013

Best hotel in Little Italy for customer service, parking and cell phone coverage. Loud noise was not an issue and the front desk was warm as well as friendly. Nice restaurants in the area and close to the airport.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JLabsan, Manager at Porto Vista Hotel, responded to this review, April 17, 2013
Thank you for taking the time to post your review on TripAdvisor. We appreciate the positive feedback. It is so nice to hear what a lovely stay you had. Our entire staff works diligently to give excellent service to everyone.

We try very hard to give our guests both great service and a wonderful place to stay and visit San Diego. We hope to see you again in the future.


Sincerely,
Donna Kostenko
Director of Revenue
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, England, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed April 14, 2013

As soon i got to this hotel i was unimpressed. The lobby was ok and looked fairly modern as did the outside. We checked in late at about midnight and were taken 2 floors up to our room. The corridor was all outside and it was more like a motel than a hotel. The room was very very small and the bathroom door didn’t shot properly. There was no room to put your toiliteries. After a very long drive to the hotel i was looking forward to a good night’s sleep. Unfortunately this did not happen! I was woken up on numerous occasions by what could only be described as college boys screaming outside the room and shouting about women and class A drugs!! I was horrified and very scared! However the rest of the stay was quiet and drama free. They have a nice bar on the top floor which overlooks little Italy. The bar staff are all very friendly. This was probably the best thing about the hotel. The room was clean and tidy and the location was perfect.
We paid the same price for this hotel as we did for the New York, New York hotel in Las Vegas the week before. The Las Vegas hotel was outstanding but for the same money this was terrible in comparison.
Personally i wouldn't stay here again. I would say it is ok for young college travellers on a budget but not for families or young couples really.

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JLabsan, Manager at Porto Vista Hotel, responded to this review, April 15, 2013
Thank you for taking the time to post your review on TripAdvisor. We appreciate the constructive feedback. We are beginning a major renovation on our rooms this year which is scheduled to be completed in December 2013. Both decor and amenities will be updated. Security has also been upgraded so we have constant checks of the premises to keep noise and issues to a minimum. Thank you for the compliments on the restaurant, our location, and the cleanliness of the rooms.

I would love to change your opinion of our hotel. If you would like to stay again, please call me and I will make sure your next stay is more enjoyable.

Sincerely,
Donna Kostenko
Director of Revenue
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed April 13, 2013

Good hotel in a great location but it lacks parking. I believe $22 dollars a day is kinda high. If you look for parking outside the hotel, there is certain places you can park and on Wednesdays and Thursdays they clean the streets so you must be constantly moving your car. But overall my stay was very good.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JLabsan, Manager at Porto Vista Hotel, responded to this review, April 15, 2013
Thank you for taking the time to post your review on TripAdvisor. We appreciate the positive and constructive feedback. As far as the valet charge, we do have one of the lowest in downtown San Diego. I am so pleased you enjoyed your stay and hope you come and visit us again.

We try very hard to give our guests both great service and a wonderful place to stay and visit San Diego. We hope to see you again in the future.

Sincerely,
Donna Kostenko
Director of Revenue
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Clarita, California
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 11, 2013

After reading a number of reviews on this property, I was pleasantly surprised at the Hotel.
We booked this hotel thru "Spree Birds Deals" at a great rate, and spent 2 days exploring Little Italy and the San Diego Harbor.
Just goes to show you, we all look at things differently. Yes the Hotel rooms are somewhat dated, but I found them clean and quaint, with everything working as it should.

Only Con which I read about and expected was the Valet Parking Fee....$22 somewhat steep.... would have preferred having that attached to the cost of the stay. But the Valet service was incredible.

The Restaurant and Bar have great views of the Skyline and harbor sunsets and planes can be seen landing at San Diego Airport.

We booked this hotel thru "Spree Birds Deals" at a great rate, and spent 2 days exploring Little Italy and the San Diego Harbor. Something to be said about location.
If you are in Little Italy you have to try "Filipi's Pizza Grotto"

Rating the Hotel on a scale of 1 thru 10 with 10 being the highest.
Hotel: 7
Bar Restaurant :7
Location : 9
Staff : 10

Room Tip: Ask for a room on the 5th floor if available. Great Views
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JLabsan, Manager at Porto Vista Hotel, responded to this review, April 15, 2013
Thank you for taking the time to post your review on TripAdvisor. We appreciate the positive feedback. As far as the valet charge, we do have one of the lowest in downtown San Diego. I am so pleased you enjoyed your room and the amazing views we have to offer. I will pass your comments on the restaurant to the chef and manager. Thank you for the high ratings on our staff as they do work very hard to please.

We try very hard to give our guests both great service and a wonderful place to stay and visit San Diego. We hope to see you again in the future.

Sincerely,
Donna Kostenko
Director of Revenue
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Top Contributor
80 reviews 80 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed April 9, 2013

My husband and I stayed at the Porto Vista and we were pleasantly surprised by how clean and nice it was after reading some of the reviews here on Tripadvisor. Our entire room and bathroom were spotless, and the bed/sheets were fine--we had a king balcony room, which was very spacious. The only weird thing about the room was the giant lady on the wall--we felt like her eyes were watching us the entire time, lol! But to each his own! Our balcony was nice too--we could see the water and the sunset. Free breakfast was included in our stay, which was also very good and they served it at the Glass Door--the restaurant in the hotel. Last, the location was great! It's within walking distance to a lot of awesome Little Italy restaurants! I would definitely stay here again!

Room Tip: The king balcony room has much more space than the standard room!
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JLabsan, Manager at Porto Vista Hotel, responded to this review, April 10, 2013
Thank you for taking the time to post your review on TripAdvisor. We appreciate the positive feedback. I am so pleased you enjoyed your stay. Housekeeping works very hard to keep the rooms in top condition. We have one of the best views of the bay in the city so I am glad you were able to have a room with a balcony. I will let the chef know about your wonderful comments about the breakfast.

We try very hard to give our guests both great service and a wonderful place to stay and visit San Diego. We hope to see you again in the future.

Sincerely,
Donna Kostenko
Director of Revenue
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Porto Vista Hotel

Address: 1835 Columbia Street, San Diego, CA 92101
Phone Number:
Location: United States > California > San Diego > Downtown , Little Italy
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#18 Best Value Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Porto Vista Hotel 3*
Number of rooms: 190
Official Description (provided by the hotel):
Enjoy an urban hotel experience in Little Italy with newly remodeled minimalistic Queen and Double Queen rooms. The Porto Vista Hotel calls to mind the casual elegance of Europe in the 60's, is famous for its friendly staff. The local-favorite GlassDoor restaurant features amazing views of Downtown and San Diego Bay. A great location, convenient amenities and shuttle service to San Diego International Airport, Cruise Ship Terminal, Convention Center, and MCRD make this a popular getaway for couples, business travelers, convention attendees, and families! Our European theme will be just what you need to get you out of the normal hotel experience, and our prices for a San Diego Downtown hotel are hard to beat. ... more   less 
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Also Known As:
Ascend Collection San Diego
San Diego Ascend Collection
San Diego Clarion

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