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“Close to the boarder” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites San Diego Otay Mesa

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Holiday Inn Express Hotel & Suites San Diego Otay Mesa
2.5 of 5 Hotel   |   2296 Niels Bohr Court, Otay Mesa, San Diego, CA 92154   |  
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Ranked #166 of 270 Hotels in San Diego
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“Close to the boarder”
4 of 5 stars Reviewed August 9, 2014

This was a business trip to Tijuana and Otey Mesa is very close to the boarded. The hotel was nice and clean, service was good. It was hard to find during the night because it is in the back of an industrial park. Could use a bigger sign for people getting off the highway. Still it's a great place to stay for close boarded access.

Stayed August 2014, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph W, General Manager at Holiday Inn Express Hotel & Suites San Diego Otay Mesa, responded to this review, August 13, 2014
Thank you very much for the great review, we are always happy when our guest have a great stay.


Joseph Wright
Assistant General Manager
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63 reviews from our community

Traveler rating
    18
    29
    12
    2
    2
See reviews for
16
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Palo Alto, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 10, 2014

Even until yesterday, a week after we check-in this HolidayInn Express, with my wife, we were very happy we ran into problem with original booking Hotel: Travelodge and having this particular HolidayInn replaced as last min solution. So, it made our trip in San Diego started with smile at 2nd day morning. Breakfast are wonderful, they have the best staff, I wish I do catch her name. She is always happy and positively interact with morning crowd. The dining hall is clean and bright, it gives you such great morning to start with. The night shift staff "Paul" is wonderful, too. At our most stressful moment (got booted out from Travelodge for arguing $10/night additional fee,) Paul gave us totally different reception and let us feel God is still blessing everyone. We have stayed at the same establishment 2-3 years ago, so far, both stays are SUPER. Originally, my wife was complaining we need to drive a bit further from San Diego downtown to this location. But I personally don't mind, it is a joy ride to see the San Diego surrounding, and it is highway, it actually make our logistic even better for heading to Coronado island. The rate is super fair, compare with other establishments. We have our wonderful nights stayed at this Holiday Inn Express at Otay Mesa. ( Just need to pay attention about the highway exit, we accidentally cross the boarder, but the Mexican custom officers gave us a break, so we were back to US in 15 min - instead of …. a long line…we didn't bribe anything, really. )

Room Tip: The rooms are all good, if you love to see the boarder crossing from the window, for fun, you should...
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph W, Manager at Holiday Inn Express Hotel & Suites San Diego Otay Mesa, responded to this review, July 28, 2014
Hello,

We are so excited that you enjoyed your stay here at the Holiday Inn Express Otay Mesa. We strive to give the best customer service possible. We look forward to your next visit.
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Fremont, California
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 8, 2014

I visited this hotel during the 4th of July long weekend with my family.
The hotel held up to its Holiday Inn standards in cleanliness and comfort of beds.
The staff was friendly, the room was of a decent size.
The reason I booked this hotel was its price and relative proximity to Imperial Beach. I was ok with the short drive in to the city, but what I did not expect was the completely desolate area where the hotel is located. There was literally nothing around - even the fast food stores were closed through the weekend.
We were also upset with the breakfast. Poor service, long wait for the basic items, queue kept growing but there was no one to attend and make sure the refill was happening on time. A lot of people including us, got frustrated with waiting and just left. Holiday Inn should definitely take care of this. I would not stay here again for the location and very disorganized breakfast service.

Room Tip: Rooms on the first floor are somewhat dark, opt for higher levels. Make sure you are stocked up on...
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  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Diego Otay Mesa, responded to this review, July 24, 2014
Dear Tamal C,

Thank you for sharing your experience online. While we are pleased that the room size, bed quality, and cleanliness of the hotel were all to your liking, it is regrettable that certain aspects of your stay prevented you from fully enjoying your visit. Please accept our sincerest apologies for the shortcomings you have experienced, in particular the service you received during breakfast.

We have shared your comments with the respective departments, and I am confident that appropriate action will be taken to ensure similar situations do not reoccur. If there is anything we can do to make your next stay with us more enjoyable, please do not hesitate to ask the Manager on Duty.

Kind Regards,

Tracy V.
Case Manager
IHGCare
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Warsaw, Poland
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 16, 2014

stayed there for 4 nights during my business trip to Tijuana/Mex. Hotel is located directly at the border.
a good and solid choice for business travelers, breakfast is ok, some fast food restaurants are in close proximity, however better restaurants or shopping malls are just a short taxi ride away.

Room Tip: hotel is located next to a busy road which could cause some issues to sleep (on the rooms with close...
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  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Diego Otay Mesa, responded to this review, March 31, 2014
Dear Alex E,

We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind words of praise.

Sincerely,

Orlando A.
Case Manager
IHGCare
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Vancouver, Washington
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 13, 2014

Stayed here over New Year's break for a week. The staff is very friendly and try to accommodate but there is a disconnect throughout. The breakfast buffet never seemed to be at 100%. Always out of several things; usually the main items like eggs or pancakes. The rooms were not cleaned to satisfaction; bathroom items not replenished and strong chemical smells left behind. No manager on duty over the weekend to speak to about any issues. When I did finally talk with the manager, she was very apologetic and was genuinely concerned that we were having issues. She did what she could to help make our stay more enjoyable and that went a long way in my opinion! It is quite out of the way so they need to give people a reason to stay way out of the downtown area. Keep trying and getting better!

Room Tip: Face the Mexican border. The lights are pretty at night.
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  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg W, Manager at Holiday Inn Express Hotel & Suites San Diego Otay Mesa, responded to this review, February 14, 2014
Thank you for taking the time to provide feedback on your stay. It is unfortunate with the difficulties you faced during your stay with us that prevented you from fully enjoying your visit. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. I hope to exceed your expectations next time you come to the Holiday Inn Express Otay Mesa! Thank you again for your comments.
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Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 31, 2013 via mobile

We read the reviews and were concerned. However we have stayed at HIEX in past and it was fine. This property is the closest to family we were visiting. Staying at a higher priced property would have meant dealing with too much traffic.
The staff is friendly enough!
Our room appears to not have been vacuumed in at least a year ( other than main walking area) dust piled on all perimeters- nasty!
Toilet seat was broken and just set on comode!
1st morning there was some breakfast- the next 2 days there was cereal, no OJ and some bread or a roll out. The reply was- the hotel is full we are out of food. HMMM ODD??? Tomorrow we'll just leave enough time to stop and buy breakfast.
Toilet paper. Upon arrival there was 1 full and 1 half roll. Each evening when we returned we assumed there would refresh the supply- NOPE. My husband went to front desk and was told they had none there. He said then give us Kleenex ( empty in our room entire time) The front desk opened another room and grabbed a roll.
TOWELLs - they took them 2 times and left none. Front desk tried to give us 1. One day they took our dirty TOWELLs and folded them and left them on sink.
The pool is small but clean.
The room above us must have been over capacity- they stomped until 11:30pm- the room across the hall had cigar smokers with 2 dogs. I was not aware it is a smoking pet friendly property . We had to buy spray and spray the hall as well as our room, then put a TOWELLs by door to keep smoke out! I realize the loud people above us are not the HI prob - I will go back and research the smoking and dog policy.

Although extremely convenient to where I needed to be- I'll drive further next time and get a cleaner place!

Our stay was 6 nights. Room was never vacuumed !

  • Stayed December 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Diego Otay Mesa, responded to this review, January 16, 2014
Dear Msajg,

Thank you so much for your recent comments. We appreciate you bringing your concern to our attention and apologize for any discomfort you may have experienced. I have taken note of your comments regarding housekeeping, kindly be assured that the feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Connie D
Case Manager
IHGCare
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Howell, Michigan
Top Contributor
52 reviews 52 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed December 3, 2013

A good hotel near the Tijuana border crossing. Very inconvenient to acceptable dining options (at least 20 minutes away from everything), but definitely your best choice within 5 minutes of the border. Tucked back in an industrial park (be sure to bring your GPS). Comfortable rooms, quiet and clean

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites San Diego Otay Mesa

Address: 2296 Niels Bohr Court, Otay Mesa, San Diego, CA 92154
Phone Number:
Location: United States > California > San Diego
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #166 of 270 Hotels in San Diego
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites San Diego Otay Mesa 2.5*
Number of rooms: 99
Official Description (provided by the hotel):
Welcome to Holiday Inn San Diego - La Mesa! San Diego flows with the charisma of its Spanish settlers, with sun, sand, beaches, mountains and lakes providing a wide array of options to both business and leisure travelers. This Holiday Inn is centrally located in San Diego County, only minutes from downtown, with easy access to both important industries and the many attractions of the city. Viegas and Barona Casino, located in East County, feature world class gaming, dining and entertainment. Discover some of San Diego's history by visiting Old Town San Diego with its famous Bazaar Del Mundo, Cabrillo National Monument, Gaslamp Quarter or one of the region's many missions. Enjoy Balboa Park, botanical gardens, museums, galleries, even wineries in North County. On the tree-lined streets of La Mesa, Holiday Inn San Diego - La Mesa is a newly renovated full service hotel, with modern design and highly trained staff. Featuring a state-of-the-art fitness center, a well-appointed heated outdoor pool, whirlpool, and highly equipped business center, Holiday Inn provides the perfect place to stay for any trip to San Diego. Holiday Inn San Diego - La Mesa--everything you need to visit this coastal Southern Californian city. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites San Diego Otay Mesa
Holiday Inn San Diego
San Diego Holiday Inn

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