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“Not my favorite HI Express” 2 of 5 stars
Review of Holiday Inn Express Hotel & Suites San Diego Otay Mesa

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Holiday Inn Express Hotel & Suites San Diego Otay Mesa
2.5 of 5 Hotel   |   2296 Niels Bohr Court, Otay Mesa, San Diego, CA 92154   |  
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Ranked #173 of 270 Hotels in San Diego
Salinas, California
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
25 helpful votes 25 helpful votes
“Not my favorite HI Express”
2 of 5 stars Reviewed June 1, 2013

You know you are in a hotel where management is not in tune with the conditions of the facility when a) you find that the equipment in the fitness center is old and functioning poorly and the remote for the TV doesn't work and b) you have a problem with the toilet flushing in your bathroom and upon further investigation you find that the plunger in the tank is being held together by an old rusted paperclip. (Room 216 by the way). I had stayed at this place before and it seemed ok at the time, but it is clear that the place is starting to get run down, and there doesn't appear to be the sort of concerted effort you would expect at a HIE to address facility issues. It just sort of seemed like the place has been built entirely on the cheap. I'll look for another HIE next time I'm there.

  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg W, General Manager at Holiday Inn Express Hotel & Suites San Diego Otay Mesa, responded to this review, June 5, 2013
Thank you for your review. WOW I can't believe we missed the mark so badly. I would like the opportunity to discuss the concerns you have regarding your previous stay. You can contact me at gmhixom@t4shotels.com. I look forward to hearing from you and I hope that the next time you are in San Diego, you will give our location a second chance to WOW you.

Thanks again for your review and I hope to hear from you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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62 reviews from our community

Traveler rating
    17
    29
    12
    2
    2
See reviews for
15
8
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12
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Manchester, United Kingdom
Top Contributor
238 reviews 238 reviews
72 hotel reviews
Reviews in 80 cities Reviews in 80 cities
119 helpful votes 119 helpful votes
3 of 5 stars Reviewed April 12, 2013

Stayed here as a platinum member on a rewards stay. 25 minutes drive to downtown San Diego/ Gaslamp; Literally 1/4 mile north of the border, take the last USA exit off the 905 to get here or you'll hit Mexico! Gas stations and a McDs are very nearby. The area is very much the business district/distribution.

Plenty of free parking out front. The room was as expected for an HIX...a good standard. Breakfast was served 6-9 a.m. which seemed a bit keen for a leisure traveler and meant a big rush/queue at 830; an email to the manager Greg Williams (thank you for the reply) revealed that they are moving this to 7-10 at the weekend. The rates at the weekend ($63 + Tax at priorityclub . com ) are very low and as always include an easy breakfast & wifi; a great value place to stay if you're happy with the drive into SD (I was). Would I return? With a low rate this needs to be balanced against the drive; either pay double and up and stay around Gaslamp and pay for parking or here...great for a family or friends stay.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg W, General Manager at Holiday Inn Express Hotel & Suites San Diego Otay Mesa, responded to this review, April 16, 2013
Thank you for your review. As you stated, and as I stated to you in our email correspondence, we will be changing our breakfast times on the weekends to better suit our leisure travelers. We are currently awaiting for our appropriate signage so we can display the correct times for breakfast. I estimate that the breakfast times will be changed by May 1st, just before the start of our busy season.

Thanks again for your review and I hope to see you again on your next visit to San Diego!

Greg Williams
General Manager
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California
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed April 10, 2013

I stayed here for business. The staff was friendly and the room was large, clean, and comfortable.

The hotel is in an industrial area right on the Mexican border. It seems to be frequented by blue collar type business travelers who go to bed early and don't make much noise.

This is not a high-end hotel. The breakfast is your typical mediocre budget-hotel type breakfast and you have to take your own bags up to your room. For the very reasonable price, however, you get a huge, clean, modern room. It's perfect for business travelers or even for budget-minded families who need to stay in Otay.

This is a great place to stay for people who have business in Tijuana but prefer to stay on the US side. It's just minutes from the Otay Mesa crossing, which tends to be a lot quicker than San Ysidro.

Room Tip: All the rooms are huge and clean.
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg W, General Manager at Holiday Inn Express Hotel & Suites San Diego Otay Mesa, responded to this review, April 12, 2013
Thank you for taking the time to write your review. I am so glad to hear that you enjoyed your stay here in Otay Mesa. While we may not have a bellman to assist with your luggage here at the hotel, please feel free to ask the front desk for any assistance if needed. Any of our employees (including myself) would be more than happy to assist you bringing in your luggage.

Hope to see you soon on your next visit!

Greg Williams
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luton, United Kingdom
Top Contributor
56 reviews 56 reviews
47 hotel reviews
Reviews in 46 cities Reviews in 46 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed April 8, 2013

Surprisingly easy to find - it's not accessed directly off the main highway. Just follow the satnav. Other reviewers say horrible location - but you choose this location because you WANT to be there so for me it was actually excellent. Large car park, quick and friendly check in. Priority Club membership recognised with upgrade to suite, not that it made much difference on a short overnight stay, Got the impression regular rooms would be very spacious.

No bar or restaurant in the hotel - a number of eateries about a mile east but necessitate a drive.

Only disappointment was the breakfast service - offering was standard HIEx fayre, but it was not produced quickly enough, for most of the time the hot options were empty as food was so slow being prepared as soon as any was put out it was gone. Other items needed refilling more frequently. Basically breakfast team not ready for volume of customers. Seems to be a trend in the reviews here if HIEX Otay Mesa management read them....

I'd happily stay again though if life took me to this part of the world.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg W, General Manager at Holiday Inn Express Hotel & Suites San Diego Otay Mesa, responded to this review, April 10, 2013
Thank you very much for your review. I am sorry to hear about your breakfast experience. My fellow managers and I have heard the negative trend about how slow the turnover of the food is taking so we are currently in the process of fixing these issues. I hope to exceed your expectations next time you come to the Holiday Inn Express Otay Mesa!

Greg Williams
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salmiyah, Kuwait
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 7, 2013 via mobile

Really nice big rooms, great service. I thought I was getting lost following the GPS. REALLY horrible location. I suppose if I were going to take day trips into Tijuana it would be a great location. Only a few blocks from the border. Was a really great value. I look forward to staying there again in the near future.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg W, General Manager at Holiday Inn Express Hotel & Suites San Diego Otay Mesa, responded to this review, April 10, 2013
Thank you very much for your kind words towards our guest rooms and our customer service. We at the Holiday Inn Express Otay Mesa take pride in the service that we deliver to every guest.

I hope to see you on your next visit!

Greg Williams
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 3, 2013

This hotel was alright... a basic room for an alright price (through Priceline) however the hotel was very hard to find, even with a GPS and it's the LAST U.S. exit before the Mexico border. It seemed safe, but the breakfast was awful, and the staff was only mildly helpful. Breakfast was never refilled and I was there for 30 min. It was empty when I got there.

Room Tip: The room was not an issue. It was large, roomy and clean. AC was pretty quiet. Tub was extremely sli...
See more room tips
  • Stayed March 2013, traveled solo
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg W, General Manager at Holiday Inn Express Hotel & Suites San Diego Otay Mesa, responded to this review, April 10, 2013
Thank you for your review. The location of our property is perfect for anyone doing business down in the Otay Mesa area or anyone looking to head into Tijuana. We do, however, get a great deal of guests that will decide to take a 20 minute drive south of downtown to stay at our location since we can offer a more economical friendly rate.

I do apologize about the breakfast. We are currently working to make our breakfast more efficient during our high demand periods.

I hope that you will give us another chance to win you back.

Greg Williams
General Manager
Report response as inappropriate
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Kamloops, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 3, 2013

I was coming back from the Baja missions trip with a team of 25 young people. We were early and tired. The front desk staff Gloria, Andrea, and Raul all bent over backwards to help us with early check in and find a meeting place to debrief. Thanks also to Joanna who helped us find a great buffet to feed our hungry team for not much money. In the morning we had to leave before 6:00 am breakfast so Raul brought out a flat of muffins and milk boxes. We were impressed with the effort of every staff we came in contact with. We also got an extremely reasonable group price. The location is just off main routes and only about 25 minutes from the airport. Good value. Great people.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg W, General Manager at Holiday Inn Express Hotel & Suites San Diego Otay Mesa, responded to this review, April 10, 2013
Thank you so much for your awesome response. I am so glad that everyone here at the hotel was able to go above and beyond for you and your group, especially the select few that you mentioned.

Comments like this really make my job worthwhile and reminds me why I am in the hospitality business.

Thank you again for your kind words and hopefully I get to meet you on your next journey down to Otay Mesa.

Greg Williams
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites San Diego Otay Mesa

Address: 2296 Niels Bohr Court, Otay Mesa, San Diego, CA 92154
Phone Number:
Location: United States > California > San Diego
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #173 of 270 Hotels in San Diego
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites San Diego Otay Mesa 2.5*
Official Description (provided by the hotel):
Welcome to Holiday Inn San Diego - La Mesa! San Diego flows with the charisma of its Spanish settlers, with sun, sand, beaches, mountains and lakes providing a wide array of options to both business and leisure travelers. This Holiday Inn is centrally located in San Diego County, only minutes from downtown, with easy access to both important industries and the many attractions of the city. Viegas and Barona Casino, located in East County, feature world class gaming, dining and entertainment. Discover some of San Diego's history by visiting Old Town San Diego with its famous Bazaar Del Mundo, Cabrillo National Monument, Gaslamp Quarter or one of the region's many missions. Enjoy Balboa Park, botanical gardens, museums, galleries, even wineries in North County. On the tree-lined streets of La Mesa, Holiday Inn San Diego - La Mesa is a newly renovated full service hotel, with modern design and highly trained staff. Featuring a state-of-the-art fitness center, a well-appointed heated outdoor pool, whirlpool, and highly equipped business center, Holiday Inn provides the perfect place to stay for any trip to San Diego. Holiday Inn San Diego - La Mesa--everything you need to visit this coastal Southern Californian city. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites San Diego Otay Mesa
Holiday Inn San Diego
San Diego Holiday Inn

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