I booked through Hotwire. I accidentally booked the wrong nights and the assistant manager with hotwire on the phone agreed to a reduced rate for 2 nights. The Andaz still received my hotwire payment and we agreed I would pay the difference since it was my mistake. I reiterated with the assistant manager I was traveling on business and needed to stay within a specific rate. Thought everything was OK since 2 colleagues recieved hotwire rates even much lower. Instead I was hassled and basically told I was a liar about the agreed upon rate by the general manager. On my second day I was contacted to leave the hotel 3 times. I explained I booked for 2 nights and confirmed again my rate.
Upon leaving the general manager looked at the note about my rate, noticed the exact agreed upon amount I mentioned yet INSISTED there was a mistake. I told him I was responsible for the amount above my already paid hotwire and he said the assistant manager who was not there should not have provided my lower rate. He then proceeded to bill me over $100 ABOVE the rate HE SAW IN THE COMPUTER SYSTEM. When I approached him about this twice he said the assistant manager was not there and that until he figured out why I received such a low rate he would be forced to charge my credit card. I mentioned again my two colleagues actually stayed through hotwire for a rate even lower and that I was willing to pay more just not the $100 more he was trying to charge me. I also mentioned hotwire was on the phone to confirm and he even has a note in system with the agreed upon rate. He said it is "complicated" because the manager should not have had the authority to do this. Essentially after the second time I stated it is an internal problem with the hotel and that he was essentially saying he did not believe the other managers note. His response was that he would not bill my credit card until later that day and confirm with the manager. So when I left I was charged over $100 above what was agreed and he wasted over 30 minutes of my time trying to explain this. I had an afternoon business meeting and left without continuing to argue since it was clear he was going to charge my card anyway.
Terrible customer service. In addition the hotel was not that great. The bathroom is weird and the shower points straight at your face so I basically had to duck to wash my hair. The entire hotel is very snooty. On the first night at the supposed "hot spot" rooftop bar the bartender told us the next night would be "off" and the greatest place in San Diego and there would be a line, but since we were in the hotel we would be good with wristbands. Well good thing we had wristbands for the lame 25 person scene the next night. When we asked him he was like, well come back on the weekend sorry! The entire hotel is run by rude want to be black suit wearing wannabe New York nightclub bouncers.
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- Also Known As:
- Andaz San Diego Hotel San Diego
- Ivy Hotel San Diego
- Ivy San Diego