After an exemplary stay at the Andaz Liverpool Street, expectations were running high. An attractive Sunday evening rate finally fell below my company threshold, so I seized the opportunity. While this hotel is one step below the Andaz Liverpool, this hotel would still rank in my top 15%.
The Andaz brand has mastered the first impression. Entering the hotel is truly transformational. It’s the informal nature of associates waiting in hand with iPads. It’s a lobby design which invites people to relax and pass the time. It’s the associate bringing a cold beverage before commencing the check-in process. Finally, it’s the associate walking guests to the elevator. This is the way every hotel stay should begin, and the definition of exceptional service. If the other 22 hours of my stay were as impeccable, then this would be my number one hotel.
The room layout is an open format. The operative word is open, as the glass shower is in the middle of the room. In essence, there is no privacy on the shower. The only secluded area is the water closet. Layout aside, the shower is glass and tiled – very elegant. Robes were also available. The towels were sizeable but not particularly soft. I also noticed three long hairs on the shower base – an unappealing surprise at a top-notch hotel. The bedroom area featured a king-sized bed, desk, and flat screen TV. The furnishings were contemporary. Case in point, the wood headboard extends over the bed and exudes class. There is also a refrigerator and mini-refreshment area. The hotel offers complimentary light snacks and non-alcoholic beverages – a concierge lounge experience without having to leave the room.
Outside the room, the rooftop is the hub of the hotel’s recreation. The fitness center, pool, nightclub, and restaurant are all located on the top floor. The fitness center is open 24 hours. The equipment included three treadmills, two elliptical machines, one bicycle, and several weight-lifting pieces. The treadmills had built-in TVs.
My only in-hotel meal was breakfast on Monday morning. This was the low point of my stay. I arrived shortly after 6:30, and there was one other person there. The two associates were cleaning the bar and not particularly interested in serving breakfast. I had to call the server’s attention to place the order and pay the check. The food was lukewarm. I would have requested them to wave the charge if the breakfast was not included in my rate. Suffice to say, you get what you pay for.
The breakfast was not my only qualm. First, there were two dirty glasses outside the room when I arrived. These made me pause for a moment, and I tentatively opened the door thinking the room may have been occupied. Second, the aforementioned hairs raised concerns about attention to detail. Finally, I heard that the lively nightclub causes noise to reverberate on weekends. Fortunately, my stay was on a Sunday night. Unfortunately, the ambitious and early-rising street cleaning crew woke me up at 4am.
In summary, this hotel has the potential to be exceptional. But like many hotels, inconsistent service and lack of attention to detail often lead to their demise. The Andaz falls squarely into this category – a very good hotel that could be great.
Pros: Vibrant, inviting lobby; open room layout with contemporary furnishings
Cons: Inconsistent service, lack of attention to detail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.