I visit here very often for business. The customer service is impeccable! The staff on the rooftop (ask for Ari, Will, or Brandon) is excellent and the hosts try to accommodate you the best way they can. I love how they give you freebies: chips, granola bars, sodas, bottled waters, and juices. You know how hard it is to get anything free from a hotel?! Then they restock it without you even asking! Not to diss another Hyatt, but I stayed a category 6 resort hotel close to the area and we didn't get any snacks or drinks for free. One time I left my credit card in the hotel and I returned 3 days and they returned it. That was truly a blessing. The housekeeping staff anywhere else.... The downside: this is a pricey hotel. Also, certain rooms are noisy because of their location to the Andaz parties on Thursdays. The queen rooms are kind of tight too. This is my favorite hotel and opt to stay here every time I'm in San Diego.