My husband is military and our family is being moved from San Francisco to Tampa. Before we left San Francisco i called a number of hotels and made reservations because we have a dog and a small child. When i called the Rodeway Inn the first question i asked was do they accept pets, i was told yes. No one ever mentioned that they only allowed pets of a certain size to stay there. We arrived at the hotel around 2am, the man working at night clearly had no idea what he was doing i never had to sign anything just ran my credit card and gave me a key. I asked if it was a pet room because we have a dog, and he said yes it was fine. The next day my husband was out walking around with our yellow lab, when shortly after returning to the room, a man that worked there came pounding on the door like he was breaking in. My husband answer and he accused us of sneaking in the dog and that we would be charged a pet fee. If we snuck that dog in why would be be out walking her next to the office, and when we told him that we told them he proceeded to tell us that we signed off saying we wouldn't have a dog in the room. I explained that we didn't sign anything like that, he replied that he had to speak with a manager. I followed him to the office because i was so angry at this point. When we got there, there was no signed paper he had nothing. But he was still insisting that this was our problem so our options were move rooms or pay $50 to stay in that room. We didn't want to give this hotel anymore money then we had to at this point so we moved. We went on with our day and went to the beach after changing rooms, we returned to our new room. I put my son in the shower and starting to give him a bath. After covering him in soap the water just stopped. I had to use a cup to take water from the sink to rinse him in the shower. When i called the front desk they offered for us to move rooms! No we didn't want to move! The next morning we gathered our things and went to a new room to shower, before hitting the road and handing in all of our keys! I spoke with the assistant general manager and i was told they were not allowed to give discounts or anything without the general manager approval. After calling for a week, we ended up getting 20% off each night. Which i agreed to because i was just so tired of fighting for what i deserved!! I have worked in hotels for 11 years with a degree in Hospitality, and would never treat a guest the way i was treated.
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- Also Known As:
- Rodeway Inn Pacific Beach Hotel San Diego
- Pacific Coast Hotel