Booked a room through Getaway today and not through hotel directly. First day was ok but the room had a horrible smell in it. Also, the air conditioner did not work properly. they sent up a maintenance person to look at it and he took off the cover and I saw they had the controls locked so that guests couldn't turn down the air as low as possible. He took off the switch blocking the warmer temperatures and the room cooled right down.
The shuttle did come in handy as we were spending two days at Sea World-didn't have to pay to park which was nice.
Day two we received a phone call to our room pretty close to 1 am (yes 1 am). I answered the phone and it was the night manager telling me to move my car immediately or he would have it towed. Startled out of a dead sleep, I couldn't understand why he wanted my car moved. I woke my husband up and told him it was the manager and we had to move our car. By this time, our daughter was awake too.
He didn't like how the car was parked and wanted me to move to a different spot!
After a lot of discussion (yes, we were angry) the manager told me he could have us arrested since San Diego has a parking lot patrol and they could give me a ticket for the way I had parked my car (MIND YOU THE CAR HAD BEEN THERE FOR TWO DAYS). I said a ticket for what? It's not in a handicapped space, it's in a normal parking space, OUTLINED AND MARKED IN WHITE PAINT BY THE HOTEL. I stated that I didn't believe him-- that San Diego had a hotel parking lot patrol. And, he said it was true and he was doing me a huge favor and I should thank him.
By this time it's well after 1 am. The manager was extremely angry with me questioning his motives--AND we then realized what his motives were. While we were locking up our car, we saw two guests that had just checked in pull into the parking space we were asked to move our car from (I can only guess that these individuals were his friends or something. The night manager wanted my car moved so these "new guests" could have the spot I was parked in.
The whole episode was absolutely ridiculous. In the morning I contacted Getaway today and got a refund for the balance of our stay and we left asap. Found a room up the street for less money and were treated with respect and like a valued customer.
The employees working at the hotel were nice. The management definitely needs basic customer service training. So let's start with this lesson first: don't call your guests at 1 am unless the hotel is on fire.
- Also Known As:
- Days Inn San Diego
- Days Hotel San Diego
- Hotel Circle San Diego
- Days Inn Hotel Circle
- Official Description (provided by the hotel):
- Centrally located in the heart of Mission Valley, the Days Hotel - Hotel Circle by Sea World is conveniently located just minutes from Sea World, the San Diego Zoo, Old Town, Balboa Park, downtown’s Gaslamp quarter, and the San Diego Convention Center! With 280 guest rooms and free parking, we are within easy walking distance of the Fashion Valley Mall and trolley transit station. We provide free wireless internet in all guestrooms and meeting space. The Days Hotel – Hotel Circle offers the perfect combination of business and leisure from one of the best Mission Valley hotels in San Diego. ... more less
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