When I booked a room at Little Italy Inn, now Hotel Vyvant, there was immediate communication from the hotel. After asking for a room with a balcony, explaining recovery from a broken ankle and hence expecting more in-room time for icing, I was informed that there are no balconies, but they would be happy to upgrade us to an apartment, with fridge for my ice pack, and on the first floor, hence avoiding stairs. We were very impressed with this customer attention.
Yesterday, after informing the hotel that we needed to cancel our trip due to a family emergency, I received a note of sympathy, asking if there was anything they could do.
In my opinion, this is some of the best customer service I have ever experienced. We hope to reschedule a trip to SD at a later date, and this would be my hotel of choice. No wonder the reviews are excellent.
In order to submit this, I did have to give an overall rating, so have done so, based on the service.
- Official Description (provided by the hotel):
- Hotel Vyvant is a one-of-a-kind boutique hotel located in downtown San Diego. We pride ourselves on providing our guests with genuine hospitality and an authentic San Diego experience. We are located in the hip and vibrant neighborhood of Little Italy where you will find some of the local’s favorite restaurants, bars and shops; and within minutes of the San Diego Airport, Convention Center, the World-Famous San Diego Zoo, Sea World, Balboa Park, Gaslamp Quarter and the San Diego Harbor. ... more less
- Reservation Options:
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- Also Known As:
- Little Italy Hotel San Diego