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“Excellent customer service!” 5 of 5 stars
Review of Homewood Suites by Hilton San Diego-Del Mar

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Homewood Suites by Hilton San Diego-Del Mar
3.0 of 5 Hotel   |   11025 Vista Sorrento Parkway, San Diego, CA 92130   |  
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2X Points Package
Ranked #10 of 279 Hotels in San Diego
Certificate of Excellence
Kaiserslautern, Germany
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Excellent customer service!”
5 of 5 stars Reviewed December 14, 2012

Stayed here for two weeks on a business trip. All aspects of the hotel staff were outstanding. Housekeeping was phenomenal (best I've ever seen). The kitchen staff was outstanding, as was the reception desk. The (free) breakfast was very good, and the (free) manager's dinner special were several notches above what you normally get for free dinner. Every single member of the staff here, with no exception, seemed ready to bend over backwards to make the guests happy. The room was standard Homewood Suites; separate bedroom, living room, two flat screen TVs, stove top (no oven), microwave, fridge, dishwasher, coffee maker. Hotel has an outdoor pool, fitness room, and laundry ($1 wash, $1 dry). Overall, one of my best hotel experiences ever.

Room Tip: The 20 minute drive to downtown San Diego was worth the drive, considering the comfort I had at the...
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Radarfxst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,096 reviews from our community

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Atlanta, Georgia
2 reviews
5 of 5 stars Reviewed December 4, 2012

I have stayed more at Homewood Suites Del Mar in 2012 that I have at home. I must say, I was pleasantly surprised by the white glove service extended to me. Plus, the food is awesome at breakfast and the welcome reception. Nice and comfy. You wouldn't be disappointed.

Room Tip: Go for the king suite
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Dee W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mideast U.S.
Level Contributor
29 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed November 30, 2012

The lobby and breakfast area here are kept up very nice. The staff was friendly and the free wi-fi, coffee, and other amenities were very good.

The room itself had a very worn look to it. Carpet stains, rust showing through paint on metal hinges, a dated coil top stove, the bathroom door scraped the vanity area light whenever you opened it, ironing board was dirty, etc. The place was not gross, don't get me wrong, it is just showing it's age.

I did get the impression that everything was cleaned and well maintained, if not a bit worn. I would stay here again if I had to do business in the immediate area. The rooms were a good size with two large flat screens.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank kitertodd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcFrancois, Manager at Homewood Suites by Hilton San Diego-Del Mar, responded to this review, December 4, 2012
We would like to first, thank you for your recent stay and for taking the time to post about your experience on TripAdvisor. Feedback like yours is critical in helping us deliver the highest standard of guest service and accommodations.

We would like to express our sincerest apologies that you were unhappy with the state of your suite. I have personally discussed this with our housekeeping team, to ensure you that if any of the products or fixtures in the suite are replaced when they fall below our very high standard. Furthermore, I'd like you to know that we will be upgrading our bedding package and replacing all of our easy chairs over the next year, with other in-room changes scheduled down the road. We hope that this will not deter you from staying with us the next time you are in San Diego.

Thank you again for your patronage, and your comments. If there are any further questions, comments, or follow-up items I may be able to address for you, please don't hesitate to contact me directly anytime. We're very sorry that your stay was not one-of-a-kind, and we hope to be able to welcome you back and provide you with one-of-a-kind service very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dayton, Ohio
Level Contributor
55 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed November 27, 2012

The hotel was everthing that one would expect from a homewood suites - comfortable, clean, well appointed room, friendly staff, good free food (breakfast and evening reception). The location was convenient to the interstate, but far enough away to be quiet. Make sure you look up directions first as the hotel is a little hard to find.
Drawback - very few dining options near the hotel.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank miltravler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sacramento
Level Contributor
62 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed November 23, 2012

Off the beaten path, clean suite, free parking, complimentary breakfast. The suite was perfect for this family of 2 parents and a teenager. Board games need to be replaced, but front desk loaned us a deck of cards. Front desk and housekeeping very professional and helpful. After very busy days, it was nice to return to our quiet "home". This is the first hotel (ever!) that we did not hear slamming doors and loud guests in the hallways.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank hixona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed November 13, 2012

Beautiful site, often-empty pool, handy to have supper provided, spacious suite, but most important is the friendly staff. Techno-savvy for those of us who aren't, knowledgeable about the area, never too busy to help you out. And they don't make you feel rushed if you want to linger an hour (or 2) in the dining room.

Room Tip: Worth the extra cost for a view of the water.
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank CalgaryCandis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elk Grove, California
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed November 13, 2012

Homewood offers very comfortable rooms. The hotel is very quiet and in a nice area. There is easy access to freeways. They offer a variety of foods for breakfast that would please all types of preferences. In the evening they offer a dinner meal that has to be one of the best around. Each night is different with a salad, main course and an array of beverages including complimentary beer and wine.

Room Tip: Stay on the thrid floor the first week and the second floor the second week both were exceptional...
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank LGR44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Homewood Suites by Hilton San Diego-Del Mar

Address: 11025 Vista Sorrento Parkway, San Diego, CA 92130
Phone Number:
Location: United States > California > San Diego
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in San Diego
#21 Romantic Hotel in San Diego
#21 Business Hotel in San Diego
Price Range (Based on Average Rates):
Hotel Class:3 star — Homewood Suites by Hilton San Diego-Del Mar 3*
Number of rooms: 120
Official Description (provided by the hotel):
Located in Torrey Hills, near Torrey Pines Beach, the Homewood Suites by Hilton® San Diego-Del Mar was specially designed to provide you with a secluded, stress-free stay. Our contemporary studio, one-bedroom and two-bedroom suites provide a true residential feel with all the comforts and luxuries of home. ... more   less 
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Also Known As:
Homewood Suites San Diego-Del Mar Hotel San Diego
Homewood San Diego
San Diego Homewood Suites

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