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Homewood Suites by Hilton San Diego/Del Mar: Traveler Reviews

3.0 of 5
11025 Vista Sorrento Parkway, San Diego, CA 92130
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Homewood Suites by Hilton San Diego/Del Mar
Ranked #7 of 271 hotels in San Diego
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433 reviews from our community

Traveler rating
    297
    99
    25
    9
    3
See reviews for
Families
236
 
Couples
62
 
Solo
18
 
Business
79
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Charleston, South Carolina
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
“Best Customer Service I Have Ever Had”
5 of 5 stars Reviewed October 23, 2012

I have never been so pleased with the customer service I received at this hotel. I accumulate about 65 hotels nights a year and most or all are in Hilton brand Hotels. I can say that this hotel had the most efficient check-in and the nicest front desk staff I have ever experienced. I stay at this hotel every single time I am in the San Diego.

Room Tip: I have stayed in a number of the rooms. If you want to enjoy the wool, the first floor is nice. I...
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Ryan F about Homewood Suites by Hilton San Diego/Del Mar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, Utah
1 review
“Poor customer service!”
2 of 5 stars Reviewed October 23, 2012

We just recently stayed at the hotel (19 Oct - 20 Oct) room 340. I have stayed there before and had a pleasant experience but this time was a little different. As soon as we got in our room we noticed the light was out in the bathroom area. I called to the desk to ask for maintenance and 40 minutes later they changed the light bulb only to go out again 10 minutes later. The fixture should have had 2 light bulbs in it but I guess the other ballist was bad and didn't work. Add 2 ballist bad now. I had to remove the lamp shades next to the mirror for light in the area for my wife to get ready. The next morning at 7:00 am the fire alarm went off while my wife was drying her hair. Not knowing if it was just our room I asked Monica at the front desk what we should do and she replied( continue to dry your hair) no explanation at all whether it was just our room or the Hotel in general. The next morning the elevator smelled like someone had thrown up in it. I again called Monica to let her know and all she said was(we are working on it) Not good customer service skills to say the least. One more thing, the bathroom door was pulling away from the door jam causing it to rub and make a loud noise every time it opened and shut. Try sleeping through that in the middle of the night if someone needs to use the facility. I don't think we will be staying there again!!

Room Tip: Go somewhere else!
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  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Jeff robicheaux R about Homewood Suites by Hilton San Diego/Del Mar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcFrancois, Manager at Homewood Suites by Hilton San Diego/Del Mar, responded to this review
October 29, 2012
First, let me start by thanking you for choosing to stay with us again, however, I'm very sorry to read that everything with your stay was not up to...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
“Outstanding!”
5 of 5 stars Reviewed October 21, 2012

We just returned from a 8 day vacation to the San Diego area. My Wife and I like to travel and see new things and look for a home base to travel around. The location was Great as we were not in the city but close to all the attractions we wanted to see, Zoo, Safari, Torrey Pines, Balboa park, Midway, Cabrillo National Park and even a trip to L.A.. The Hotel service was nothing short of Awesome! From the Front desk staff to the staff who cleaned our rooms. The Breakfast offered was a great start to the day and the meals served at the end of the day were very good and saved us alot in food costs and time. It was nice to get back after a full day of traveling to a Hot meal and a few Beers and a relaxing quiet room. Highly Recommended, wouldn't stay anywhere else in San Diego!

Room Tip: We had a suite and never really used the kitchenette. With the Breakfast and end of day meal, didn...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 6 more reviews by BRIAN B for San Diego
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colfax, Iowa, United States
Reviewer
5 reviews 5 reviews
“Great hotel and staff.”
4 of 5 stars Reviewed October 19, 2012

We picked this hotel because we liked the reviews and thought we would take the risk. We arrived at 9 pm after a four hour drive and the Bistro 39 was very gracious to fix us a sandwich even when it was 5 minutes to closing. The free breakfast was good except the fruit was canned. Scrambled eggs and meat was always different which was great since we were there for four breakfasts. The weeknight dinner was only tried one evening and it was good also. The rooms are well kept and clean. Staff was very friendly. There is nothing in walking distance but we had a car so that was ok. Only a couple miles to restaurants or fast food if you need it. I do think it was a bit high for the price since you are not near the beaches or any attractions. One weird thing is that they need to trim their trees away from windows and walls. We had one windy night and they were scratching against windows and walls. We will stay again since none of these are major complaints for us.

Room Tip: Not within walking distance of anything.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 4 more reviews by jjjcshelley for San Diego
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
2 reviews
“Great Stay @ HS SD”
5 of 5 stars Reviewed October 18, 2012

My wife, daughter, two young grandsons and I had a great stay at Homewood Suites in SD/Delmar. We thought breakfast was good. My 2.5 yr grandson was especially pleased with the Mickey Mouse pancakes offered Sunday morning. The staff were all efficient and friendly. The room was quiet (really important for the other guests when traveling with a toddler and a baby), clean, and well kept. There was Starbucks coffee available around the clock!

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask BigA53 about Homewood Suites by Hilton San Diego/Del Mar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton San Diego/Del Mar

Also Known As:
Homewood Suites San Diego-Del Mar Hotel San Diego
Homewood Suites San Diego-Del Mar Hotel
Homewood Suites San Diego
Homewood San Diego
San Diego Homewood Suites
San Diego Homewood
Address: 11025 Vista Sorrento Parkway, San Diego, CA 92130
Phone Number:
Region: United States > California > San Diego
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotels in San Diego
#17 Business Hotels in San Diego
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Located in Torrey Hills, near Torrey Pines Beach, the Homewood Suites by Hilton® San Diego-Del Mar was specially designed to provide you with a secluded, stress-free stay. Our contemporary studio, one-bedroom and two-bedroom suites provide a true residential feel with all the comforts and luxuries of home. ... more   less 
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