7 nights here, in town for work. I was given a room upgrade upon my arrival. That was really appreciated (and has happened before here). From the bellman, to the concierge, to my room service staff, all seemed intent on my needs. I understand that some jobs depend on tips, but feeling pressured to tip lessens the sincerity of the service. That did not happen here.
My room rate was fair. My room was very good. The attention to my needs was very good. The concierge lounge was available and very good. I will be back in town to work again. I will stay here because they clearly want me to, and cannot just depend on location. They earn it.