I had been looking forward to visiting San Diego for quite some time and had researched quite a few hotels in the Gaslamp Quarter before deciding to book the Solamar. I had arranged this stay for a group of my friends and family who were travelling together and I really liked the fun, yet sophisticated and stylish look of the hotel from pictures I had seen online.
It was our arrival at the the hotel that I feel disappointed me most. We were a group of 8 persons checking-in at around 3pm in the afternoon - I had sent an email to the hotel advising them 2 members of our group were members of the Kimpton In Touch program and I had advised their membership numbers. It was evident the membership numbers were not in our reservations upon check-in, even though I had sent the email 2 weeks prior. My sister enquired about arranging a massage while we were checking in and the person at the desk suggested she join the Kimpton In Touch program to gain a discount? My sister was one of the persons in our group who I had advised the hotel was already a member!
After being allocated our rooms I went up to mine. I called reception when I got inside as I had wanted a room with a walk-in shower rather than a shower over the bath. The person I spoke to, who was the same person that checked me in said that they could move me and my partner and advised I bring all our bags down to reception where they would give me the key to our new room. I double checked with them they could move us, as my partner was dropping off our rental car and I was going to have to move all the luggage back down stairs myself to change rooms, the person confirmed yes I was to do this. When I got down stairs the person who I was speaking with on the phone was with another guest and I told their colleague what I was advised. I immediately felt as though this request to change rooms was unreasonable, there was some huffing and they checked on the system where they could move me too. After a couple of minutes they advised there was no other room to move me to - it had already been allocated. I said can you please check with your colleague as they had confirmed there was another room just 5 minutes ago. The person I was dealing with advised me again there was no other room. At this point I was annoyed, but thanked them for their assistance and went back up to my original room. When my partner got back I told him what had happened and he called down to reception, he asked to speak with the manager and was told sorry the manager is on vacation at the moment? We were confused a hotel of this standard had nobody in charge while the manager was on vacation?
Generally this hotel is attractive and nicely decorated. The service like in many "trendy" boutique hotels, lets it down though. I have stayed in Kimpton hotels prior to this stay at the Solamar and had had better experiences than this. I think for the price you probably could get better value for money in the Gaslamp Quarter I am sorry to say.
- Official Description (provided by the hotel):
- At the apex of cosmopolitan downtown San Diego, the boutique Hotel Solamar lounges between the exciting Gaslamp Quarter, trendy East Village and stunning San Diego Convention Center. These vibrant neighborhoods complement the luxury hotel’s coastal cool décor and personable service. Home to the sassy rooftop LOUNGEsix and adjacent Jsix restaurant, Hotel Solamar is also moments from PETCO Ballpark, San Diego Bay, Balboa Park and the San Diego Zoo and miles of beaches. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, Hotels.com, Amex, HotelTravel.com, BookIt.com, Despegar.com, Agoda, Travelocity, Priceline, Odigeo, Tingo and Jetsetter so you can book your Hotel Solamar - a Kimpton Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Kimpton San Diego
- Hotel Solamar San Diego