the location of this hotel is great! right in the downtown San Diego, many bars and restaurant are within walk distance. The hotel entrance is not that easy to spot as the other hotels. It was even difficult to find a spot to park and to check in. they do not offer any parking for their guest, only VALET parking ($40 for over-night guest) I think this is a bit over-charge. I understand its in downtown and parking always not free, but $40 for your over-night guest? Anyway, we ended up parking at a parking structure for $17 for over night.
On top of that, the valet guy told me that we could pull our car in and check in first and then we can decide if we want to park here over-night or not. HOWEVER, when we come down to the main lobby to pick up our car, they already registered our car as "parked". On the next morning when we check out, we have to deal all that "NO, I didnt park here last night, so please remove that valet parking fee" hassle. Took us another 20 minutes at the lobby when we check out. On the positive side, the staffs were really helpful and friendly. (made my morning easier)
Beside the parking issue, the room is great and the bed is comfortable. We had a pool view room (too bad that I didnt bring my swimsuit) The noise level is minimum. I liked how they use big bottles for their shampoo/body wash/ conditioner instead of the little ones. its more eco-friendly. :) The room is clean and comfy. they offer a long list of "Forgot to bring it? We have it all...." They got almost everything on that list! From iron curler to stain remover... :) (big plus!!)
Overall...
Plus: friendly staff, great location, nice and comfy bed, great coffee in the morning
Negative: over-charge parking fee, NO internet (unless you join their royal program), dysfunction sink,
Room Tip: Pool view is not bad!!! :)
ENjoy the coffee/tea in the morning!
Unless you want to pay $40 to pa...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 12, 2012
Dear PolkaH,
Thanks for reaching out with feedback on your experience with us. It's always great to hear comments about the warmth and personality of our team. They're the biggest driver of our success, so we're thrilled when our guests acknowledge their hard work. I also appreciate the comments about parking. First of all, my apologies about the incorrect billing on your parking. While I'm happy the team was able to sort it out I did want to apologize for the frustration. Regarding our fees, we do want to make sure we're in the range of other hotels that offer a similar service, so we do regular rate surveys. We are in line with other hotels that offer valet parking in a secured garage. As you noted there's other options and we'll always be sure to make sure you're aware of them to assist with your stay. Next time we'll just make sure to not inadvertently charge you if you do later move the car! Thanks again for your feedback and I hope we can welcome you back soon.
Robert
General Manager
Hotel Solamar - a Kimpton Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.