My husband and I went for a mid-week dinner at Indigo Grill, a restaurant we have called one of our favorites for a few years. It was busy, but not crowded. The problems started with the food...my soup was just warm, they forgot my husband's. We split a salad (grilled romaine) and it tasted as though it had been sitting around a while before it found it's way to our table. The main course was good, but again did not taste freshly made. The bread with the main actually tasted stale! The table beside us told their waiter that they did not like the bread. His response. "OK, I'll just take your plates away then." The pototoe chip stuck in the mashed potatoes was also stale! Always the optimist, I still wanted to try desert...As with the initial part of our meal, service was slow....We waited quite a while for our waitress to return with menus, then about 10 more minutes before she returned to take our order. Then we waited, and waited, and waited. We began discussing just getting our check and leaving when the waitress came back, apologized and said "there were a lot of deserts coming out of the kitchen at the same time. Yours will be another 2 minutes at most!"After 10-15 minutes we got up to leave and made it half way to the door when we ran into our waitress with our desert. She took one look at our faces and said, It's been too long. I'll take this back and get the manager,". After about 5 additional minutes a man walked over and identified himself as the manager. He told us (very unapologetically) that he would take the dessert off the menu but added, "All our desserts take a long time" with such a sarcastic tone that my husband started to explain that we had eaten there before and understood how long it should take. I was becoming angry and also told him about the stale bread and potato chip. He responded that the bread was baked daily and had an unusual texture! He apologized again, this time a little more sincerely, and told us to let him know when we came in again so he could come by our table and say "Hi". The last thing he mentioned was that Indigo Grill was closing in about a month for a month's duration to remodel.
Summary: The manager's attitude told me that Indigo Grill doesn't care about customers coming back. Hmmmm...sounds like they may not be planning on reopening. I didn't expect the manager to argue with me! I wasn't angry when the incident started but both my husband and myslef certainly were when we left!...and the value of him "coming over to say "Hi" is...non-existant because I will not return. Sad...I really used to like this restaurant!.
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