I joined a friend who was staying for a work conference. The room was spacious and comfortable and very well appointed. It's in a great location and we walked to the waterfront where we saw one of the most gorgeous sunsets I've seen. We were also able to walk pretty much anywhere we wanted downtown so that was easy.
The only blip in the trip was the phone call I got in the morning from the valet - that my car's convertible roof had been slashed! What?! My first thoughts were: you've got to be kidding and what am I going to tell my aunt who had graciously let me borrow her car for my trip!? And how the heck am I going to pay for this one?! I went down to meet with the head valet person, Gary, and he as well as the rest of the staff in the lobby were really helpful and handled the situation beyond well.
Gary showed me the car - the roof was indeed slashed through and the thief/thieves had rifled through all the contents of the car - but took nothing. There was nothing for them to take - and no, I hadn't left anything in sight for someone to think appealing. Luckily for me, they hadn't bothered looking in the trunk where I had quite a few things I bought and left in there.
It could have been a total disaster as I had been planning on leaving shortly to head back to LA where I was staying next. Gary said the hotel would be taking full responsibility in getting the car fixed and they would rent me a car that I could use until my car was ready. Gary and the Omni went above and beyond to be helpful and friendly in light of the situation. I am so grateful for them repairing the car fully and taking charge to get it done. I really can't say how thankful I am!!
I will absolutely stay at this and any other Omni hotel again. And I've been telling all my friends how wonderfully the whole situation was handled. Everyone has been super impressed (myself included). Thank you Omni and Gary for all of your help and taking responsibility for fixing my car!
- Official Description (provided by the hotel):
- The Omni San Diego is located in downtown San Diego, just steps from the historic Gaslamp quarter and connected via skybridge to the San Diego Padres ballpark, PETCO Park. This luxury hotel was designed with a cosmopolitan feel to compliment the sunny San Diego setting. The interior is contemporary and comfortable, decorated in warm earth tones and natural materials. Guestrooms are relaxing and well appointed with the finest bedding, upscale bathroom amenities, free wireless internet and unbeatable views. In addition, the hotel houses an extensive collection of rare baseball memorabilia, including a variety of autographed baseballs, jerseys, and a Babe Ruth contract. Whether traveling for business or leisure, a stay at the Omni San Diego Hotel is one you won't soon forget. Culinary offerings include McCormick & Schmick’s Seafood Restaurant, open daily, 6am to midnight. Offering the freshest selection of seafood in San Diego, menus are printed daily based upon local fish market supply and focus on seasonal, locally sourced, farm-to-table creations highlighting organic ingredients. Supplementing the menu is a thoughtful beverage list including progressive wines-by-the-glass and mixologist inspired cocktails with a “house made” approach. The Terrace Bar & Grill, open everyday through September, 11am to 8pm – Poolside, Level 6. In-Room/Remote Dining: 24 hours a day online. Morsel’s Café: Open everyday, 6am to 10pm – Lobby Level. Enjoy a variety of Starbuck’s coffee beverages, grab a snack to go, pick up travel-friendly sundries or a San Diego themed gift on the run. ... more less
- Reservation Options:
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- Also Known As:
- Omni San Diego