I'd give 3.5 stars if I could. One-night stay. Check-in was a breeze, and Shay was really friendly and helpful. She tried to give us a good room since we were traveling with a baby. First impressions of the room were great; clean, nicely decorated, and everything you want - comfy bed, nice TV, etc. You can tell that underneath the freshening up is an older hotel. We were there maybe an hour and then took off to our separate activities. When my wife returned, she set a water bottle down and when she went to pick it up found 5-6 cockroaches scurrying all over. She also saw some down by the bed. She really hates cockroaches. She was too tired to do much about it until I got back from the Padres game, at which time she called the front desk and while they offered to switch rooms, no apology or discount was offered at that time. We were both very tired and I went down to get the new keys. The guy at the front desk was not apologetic or helpful. The new room was a little more run down but bug-less. We slept fine, and had to leave before breakfast started at 7 am (it was a weekend). I also thought that I was charged the wrong rate. So when I got a follow up email from the manager to email or call him about any issues, I sent him an email. I was immediately given a response, he said he'd address the service issues, and was given a rate discount. I was satisfied with the response and will consider staying here in the future. Not sure if my wife will because of the cockroaches. You generally think of cockroaches as a cleanliness issue, but both of the rooms I saw seemed clean. So, yes, we had issues, but management resolved them for me.
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- Also Known As:
- La Quinta Inn San Diego - Mission Valley Hotel San Diego
- La Quinta Mission Valley
- La Quinta San Diego
- San Diego La Quinta