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“Not a Great Experience” 3 of 5 stars
Review of BEST WESTERN Plus Cabrillo Garden Inn

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BEST WESTERN Plus Cabrillo Garden Inn
2.0 of 5 Hotel   |   840 A Street, San Diego, CA 92101 (Downtown)   |  
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Ranked #94 of 270 hotels in San Diego
Casa Grande, United States
1 review
“Not a Great Experience”
3 of 5 stars Reviewed October 18, 2013

Rooms are clean but a little small for a family of four. We were told about the complimentary breakfast served until 10am on Sunday but when we arrived somewhere between 9 & 9:30 there was very little left of the breakfast. All of the warming dishes were empty. When I asked if there would be more food put out the lady working there was not friendly. She brought out a small amount of eggs. We ended up eating out for breakfast

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Y_Chen, Manager at BEST WESTERN Plus Cabrillo Garden Inn, responded to this review, October 19, 2013
Dear Yvonne,

Thank you for your feedback regarding the recent stay at our property.
We do apologize for the issue you have encountered in regards to the breakfast.
We will make sure to retrain our employees in customer service to be able to offer a high level of service which it is expected by the guests.
Thank you again for taking your time to share your experience. Your comments are very important to us in improving our business.

Y Chen
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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130 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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English first
kelowna, Canada
1 review
4 of 5 stars Reviewed October 9, 2013

This hotel was recently refurbished. Clean rooms, free Wi-Fi, full breakfast, and very close to historic Gas Lamp area with great restaurants, theatres, etc and short taxi ride to Cruise ship terminal and airport.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Y_Chen, Manager at BEST WESTERN Plus Cabrillo Garden Inn, responded to this review, October 19, 2013
Dear Ruth,

Thank you for your comments in regards to your stay at Best Western Cabrillo Garden Inn.
We are pleased that you enjoyed our hotel and friendly staff.
Thank you again for your review and we hope to see you back soon.

Y Chen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Senior Contributor
32 reviews 32 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 22, 2013

I was a bit worried at my first look when I arrived as the hotel seemed a bit old. At he front desk I was greeted by a friendly lady Katrina. I checked in and as I headed to my room upstairs and found a very nice room with a very comfortable bed! The bathroom had been updated and had nice toiletries. The hotel was a few blocks from the Gas Lamp District so a short walk in San Diego weather and you are in the middle of everything. A bonus to the property is on the roof is a great sitting area to kick back and enjoy the city sounds. I would recommend staying her if you want to be downtown San Diego. For the money this place is a great deal.

Room Tip: I stayed in 215 it was an extra large room with a sitting area.
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  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Y_Chen, Manager at BEST WESTERN Plus Cabrillo Garden Inn, responded to this review, September 28, 2013
Dear Tim A,

Thank you for taking your time to write a review about our property Best Western Plus Cabrillo Garden Inn. We are glad that you enjoyed your stay at our hotel as well as our friendly staff.
We are looking forward to have you again as our guest in the near future.

Y Chen
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coos Bay, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 22, 2013

Even though this small motel is in downtown San Diego, it was pretty quiet in my room. The staff was very helpful when we asked about seeing the city. Breakfast was pretty good. I was happy to see hot food, not just rolls, juice,m and coffee. We stayed two nights, and after getting back after the first day, I found my car overrun by little ants, so I mentioned it. When I checked out the next day, they had already arranged to have the property treated. Even though it was a little problem for me, they were right on top of things! Overall, it was a comfortable, pleasant stay.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Y_Chen, Manager at BEST WESTERN Plus Cabrillo Garden Inn, responded to this review, September 28, 2013
Dear Angela H,

Thank you for your recent review. Your comments are very important to us and we are using them constructively to better our business.
Thank you again for your comments and we hope that you will give us the opportunity to accommodate you again in the future.
Thank you.
Y Chen
General Manager
Best Western Plus Cabrillo Garden Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cork, Ireland
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed September 8, 2013 via mobile

We stayed here for three nights in August and found it to be a nice little retreat right in the heart of town. The bed and linen were so comfy it was a struggle getting up in the morning!

The trendy gas lamp district is right on your doorstep so we were able to find nice little eateries and bars just from ambling around.

The guy who checked us in, Carlos was his name I believe, was incredibly friendly and helpful. When we told him our travel plans (to drive along the coast to San Francisco) he produced a map of California and of LA and San Fran and told us all about his favourite spots along the way. He couldn't have been nicer or more helpful and gave us some great tips!

Great little hotel and excellent value for what you get! Definitely recommend.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Y_Chen, Manager at BEST WESTERN Plus Cabrillo Garden Inn, responded to this review, September 14, 2013
Dear FunyoungIrishcouple,

Thank you for your recent comments regarding your stay at Best Western Plus Cabrillo Garden Inn.
We appreciate your feedback and we are glad that you enjoyed your stay as well as our friendly staff.
Thank you again for your review and we are looking forward to accommodate you again in the future.

Y Chen
General Manager
Best Western Plus Cabrillo Garden Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cream Ridge, NJ
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 15, 2013

This place so cute... Although the pictures shown make it look larger, it is tucked inside may larger buildings. If it was not for the tender loving care given by its owners it would not stand out. The rooms are smaller, but comfortable and very clean. If you are looking or a view from your room, this would not be your place, however they have a roof top area that has a great sitting area to settle down after a long day. You can even see the ball park from this roof top! If you are staying here, you must wear your walking shoes. You can get to the gaslight district, but it is a walk. If you are going to the convention area it can also be done in a walk, but it will take you about 15 - 20 minutes. The restaurants are not close, however, across the street is a deli/liquor store to grab a quick sandwich or a bottle of wine. The have a very nice breakfast. Overall this is a nice place with character.

Room Tip: Great Local low key business place, not good for the social aspect of business.
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Y_Chen, Manager at BEST WESTERN Plus Cabrillo Garden Inn, responded to this review, August 17, 2013
Dear Ghoran,
Thank you for choosing to stay at the Best Western Plus Cabrillo Garden Inn and for taking the time to share your experience.
We are appreciating your comments and we are looking forward to have you as our guest again in the future.

Y Chen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, United States
1 review
5 of 5 stars Reviewed August 12, 2013

I was attending a sales meeting at Petco Park and needed a hotel near by on short notice. The name of this hotel attracted me and it did not disappoint. It was quaint and charming and I wanted to stay longer!

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Y_Chen, Manager at BEST WESTERN Plus Cabrillo Garden Inn, responded to this review, August 17, 2013
Dear Christine,
Thank you so much for your recent review in regards to your stay at the Best Western Plus Cabrillo Garden Inn. I am pleased to hear you enjoyed your stay at our property.
We are looking forward to seeing you again in the near future.
Thank you for choosing to stay at Best Western Plus Cabrillo Garden Inn.

Y Chen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Plus Cabrillo Garden Inn

Address: 840 A Street, San Diego, CA 92101
Phone Number:
Location: United States > California > San Diego > Downtown
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #94 of 270 hotels in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:2 star — BEST WESTERN Plus Cabrillo Garden Inn 2*
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Also Known As:
Best Western Plus Cabrillo Garden Hotel San Diego
Best Western San Diego
San Diego Best Western

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