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“Just so Quick” 4 of 5 stars
Review of Residence Inn San Diego Scripps Poway Parkway

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Residence Inn San Diego Scripps Poway Parkway
3.0 of 5 Hotel   |   12011 Scripps Highlands Dr, & Scripps Poway Pkwy, San Diego, CA 92131   |  
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Ranked #18 of 270 Hotels in San Diego
Certificate of Excellence 2014
New York, New York, United States
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Just so Quick”
4 of 5 stars Reviewed October 14, 2013

Everything was so fast and easy, particularly checkout by Cinthiya C who was just a gas and a blast. We had a great time and thought the price excellent for the quality of the product and the renovations made a large difference. Strongly recommended for this type of product

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly_Herrington, General Manager at Residence Inn San Diego Scripps Poway Parkway, responded to this review, October 16, 2013
I'd like to take this opportunity to thank you for the review! Our team is committed to making our guests' stay both enjoyable and comfortable. We value your feedback, and happy to hear that Cynthia took good care of you. We hope you'll come back and visit soon.

Warm regards,
Kelly Herrington
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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269 reviews from our community

Traveler rating
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    60
    8
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127
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
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English first
Chelmsford, Massachusetts
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed October 12, 2013

In the first week of October, we stayed at the Residence Inn San Diego Rancho Bernardo/ Scripps Poway for three nights. We were thoroughly pleased with our room, the staff and the facility in general; and we would not hesitate to return if we are ever in the San Diego area again.

As we had requested when making our reservation, our room was on the top floor and sufficiently far from the highway to insure not being disturbed by traffic noise. Initially, we were concerned to find that we were quite close to the elevator; but we were never bothered by any noise from the hall. The room was large, nicely decorated and clean. The bed was very comfortable, and there were multiple pillows of various thicknesses and firmness to satisfy any preference. In fact, the bed was so comfortable, that we plan to try to buy the same mattress for our home. The housekeeping staff was almost overzealous, putting dishes and cups that we had rinsed and left to use later through the dishwasher. And any time we passed any of the housekeepers in the hall, they always greeted us with a smile and were always most pleasant.

All of the staff members that we dealt with were great and very helpful. They quickly fielded all of our questions about local attractions and shops were we could find items that we wanted to pick up. And anything that they did not know personally, or were not certain about, they immediately researched to get us the information we needed. Derek E suggested a nearby restaurant, Que Pasa, which we liked enough to go to for dinner twice. He also explained to us that they sold passes for the zoo at a discount, which saved us a few dollars. Cynthia C was also very helpful in finding stores to buy needed items, investigating if a federal monument was open (it wasn’t), and coordinating with the Engineering staff to deal with the alarm clock (more below).

The breakfast buffet was nothing special, but quite adequate. Suffice it to say that we never left hungry in the morning, and the staff servicing the buffet was as pleasant and responsive as everyone else. We were surprised to learn when we checked in that a light supper buffet was also provided on week nights. We took advantage of it only once, as we preferred to go to Que Pasa for their great Mexican dishes, margaritas, and banana fritters, and Evan, our terrific and helpful waiter/ bartender.

Our only minor negative experience involved the alarm clock in the room; and we hasten to add that the staff and the Inn were not at fault. The previous occupant of the room had set the alarm for 4:30 am, and it worked VERY well our first morning. Turning it off proved challenging in our foggy state. And unsetting it was even more challenging when we got up for real. After struggling with the various buttons, nobs and switches for 15 minutes and succeeding in only partially changing the alarm time, we gave up and went down to ask Cynthia how to turn it off completely. She said that she did not know, and deferred to the head of Housekeeping, who said that it had to be done by opening the case, and that she would get Engineering to deal with it. We told them not to bother and just set it for a time when we would be out of the room.

Room Tip: Check the alarm clock before retiring.
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  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly_Herrington, General Manager at Residence Inn San Diego Scripps Poway Parkway, responded to this review, October 16, 2013
Thank you for taking the time to share a review of on Trip Advisor. I appreciate you sharing your positive experiences with us. It is nice to hear that you found the property to meet your needs during your stay here in San Diego. We look forward to your next trip back.

Thanks Again,

Kelly Herrington
General Manager
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Spokane Valley, Washington, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 6, 2013

I am a Platinum Elite with Marriott and an Alaska Airlines MVP Gold 75 so to say I've stayed in a few hotels is an understatement. The staff at this Residence Inn is by far the most attentive, caring and customer oriented I have had the pleasure to work with. They take the time to make you feel welcome and ensure your every need is met. The rooms are in excellent condition, breakfast is phenomenal and the whole property make you feel like home. I stay here every time my travels bring me to San Diego, I truly love this hotel and it staff. Thank you Cathy and staff for another awesome experience!

Room Tip: If you have a special need or request ask for it, the staff will help find the best solution for you...
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly_Herrington, General Manager at Residence Inn San Diego Scripps Poway Parkway, responded to this review, October 7, 2013
Thank you so much for taking the time to write a review on Tripadvisor, we truly do appreciate it. Our team is committed to providing service so memorable, and we're glad it showed. We are happy to hear that you will continued to stay with us when you travel to San Diego.

Warm Regards,

Kelly Herrington
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth, Texas, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 6, 2013

So much thanks to Cathy and her very professional staff!!! Every aspect of my stay was perfect and the employees here would accept no less. The cleanliness of the room was impeccable and the service is simply second to none. The staff will literally drop everything to satisfy your every need, and to the utmost of their ability. I am a Marine based out here in San Diego and reside in Fort Worth, TX. so I travel all the time and have spent many nights in several hotels. NO PLACE COMPARES to the positive experience and family-like hospitality that I get here. It is truly a home away from home and I can't wait to come back and visit again!!

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly_Herrington, General Manager at Residence Inn San Diego Scripps Poway Parkway, responded to this review, October 7, 2013
Thank you for sharing your experience on TripAdvisor. We value our guest's comments, and were so pleased to hear that you enjoyed your stay. We hope we get a chance to serve you again in the future.

Warm Regards,
Kelly Herrington
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 5, 2013

I had a water heater leak and was placed in this facility for over three weeks. I loved my room and the housekeeping service. The food variety wasn't the best, but that was to be expected and wasn't that different compared to other extended-stay facilities. I was actually sad to leave. I rate this hotel very highly. They couldn't have made my stay any better.

  • Stayed July 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly_Herrington, General Manager at Residence Inn San Diego Scripps Poway Parkway, responded to this review, October 7, 2013
I'd like to take this opportunity to thank you for the review! Our team is committed to making our guests' stay both enjoyable and comfortable. We value your feedback, and are grateful for the recognition you placed on our breakfast and quality accommodations. It was our pleasure to have you stay with us.

Warm regards,
Kelly Herrington
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
La Puente, California
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 1, 2013

Wonderful staff since I walked in, from answering all my questions the front desk Laura was so helpfull she gave me great directions since it was my 1st time there thank you so much I should be returning soon.Breakfast was so good, & love the room made me feel like i was at home loved this place. :)

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly_Herrington, General Manager at Residence Inn San Diego Scripps Poway Parkway, responded to this review, October 2, 2013
Thank you so much for the positive review and comments. We are lucky to have a great hotel and an even better staff to share with our guests and it always feels good to be recognized for our service. Hopefully we will get a chance to see you again if you visit San Diego in the future.

Warm Regards,

Kelly Herrington
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Steinhausen, Zug, Switzerland
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 29, 2013

I only missed an in-room safe and a suitcase rack. WiFi was a bit shaky at the far end of the room.
Otherwise perfect stay. Nice, well maintained and spacious studios with a full kitchen. Free WiFi an parking as well. Reasonable priced. Very friendly and attentive staff.
Check out the nearby Chilis too!

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly_Herrington, General Manager at Residence Inn San Diego Scripps Poway Parkway, responded to this review, September 30, 2013
Thank you for taking the time to share a review of on Trip Advisor. I appreciate you sharing your experiences with us. It is nice to hear that you found the property to meet your needs during your stay here in San Diego. We look forward to your next trip back.

Warm Regards,

Kelly Herrington
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn San Diego Scripps Poway Parkway

Address: 12011 Scripps Highlands Dr, & Scripps Poway Pkwy, San Diego, CA 92131
Location: United States > California > San Diego
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in San Diego
#4 Business Hotel in San Diego
#37 Romantic Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn San Diego Scripps Poway Parkway 3*
Number of rooms: 95
Official Description (provided by the hotel):
Our extended stay hotel offers 95 Marriott suites each with separate living and sleeping areas and fully equipped kitchens. We offer perfect extended-stay accommodations by combining all the comforts of home, including wireless high speed internet, hot complimentary full breakfast buffet, outdoor pool and much more. We are located just minutes away from Rancho Bernardo, Poway, and San Diego business parks, and we are a short distance from southern California's beaches, Sea World, the San Diego Zoo, the San Diego Wild Animal Park, and other area attractions. When visiting San Diego, the Residence Inn by Marriott - San Diego/Rancho Bernardo/Scripps-Poway is the perfect choice for you! ... more   less 
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Also Known As:
Residence Inn San Diego Scripps Poway Parkway Hotel San Diego
San Diego Residence Inn

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