We love the Residence Inn as a whole however our latest experience just validates why!!! It was our 25th Anniversary and our custom is for my husband and I to cook dinner for each other the first night. However when making our reservations, we didn't realize that we had booked a room that didn't have an oven in it. After reviewing our reservations we decided to change to a larger room with an oven but they were already sold out, with the exception of a two bedroom. I was so displaced with the thought of our custom being broken, my husband suggested to call and explain the situation and see what could be done. To my surprise, I spoke with a young lady by the name of Cindy and explained our custom and she was very helpful, she assured me that things would be worked out for us, and to keep our plans the same. She really did what she promised, and helped my husband and I to really have a HAPPY 25th ANNIVERSARY!!! Thank you soooo much Cindy and the staff at the Residence Inn.