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“Awesome 25th Anniversary made possible by Cindy!!! Thank You!!” 5 of 5 stars
Review of Residence Inn San Diego Scripps Poway Parkway

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Residence Inn San Diego Scripps Poway Parkway
3.0 of 5 Hotel   |   12011 Scripps Highlands Dr, & Scripps Poway Pkwy, San Diego, CA 92131   |  
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Ranked #8 of 270 Hotels in San Diego
Sacramento, California
1 review
“Awesome 25th Anniversary made possible by Cindy!!! Thank You!!”
5 of 5 stars Reviewed May 24, 2013

We love the Residence Inn as a whole however our latest experience just validates why!!! It was our 25th Anniversary and our custom is for my husband and I to cook dinner for each other the first night. However when making our reservations, we didn't realize that we had booked a room that didn't have an oven in it. After reviewing our reservations we decided to change to a larger room with an oven but they were already sold out, with the exception of a two bedroom. I was so displaced with the thought of our custom being broken, my husband suggested to call and explain the situation and see what could be done. To my surprise, I spoke with a young lady by the name of Cindy and explained our custom and she was very helpful, she assured me that things would be worked out for us, and to keep our plans the same. She really did what she promised, and helped my husband and I to really have a HAPPY 25th ANNIVERSARY!!! Thank you soooo much Cindy and the staff at the Residence Inn.

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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek E, Manager at Residence Inn San Diego Scripps Poway Parkway, responded to this review, May 30, 2013
BAA51488,

First of all, congratulations on 25 years of marriage! I am happy to hear that Cindy was able to assist you and maintain your cooking tradition. We recognize how important something that may seem small to others really is. I hope you allow us to continue as part of your tradition next year and beyond.

Here's to another 25 years!!

Best Wishes,
Derek Edwards
Assistant General Manager
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245 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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English first
Everett, Washington
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 22, 2013

Great Place to stay while vacationing in San Diego. The staff is super friendly. The rooms are clean and spacious. They have barbeques to fire up for grilling. The pool was almost always empty. They also sell tickets to all of the local tourist attractions for a better price. I would definitely stay here again next time I visit San Diego.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly_Herrington, General Manager at Residence Inn San Diego Scripps Poway Parkway, responded to this review, May 22, 2013
Thank you for sharing a review of my hotel on Trip Advisor. I have passed along your wonderful feedback to my staff and they could not be happier to know that their hard work was recognized and that they were able to make your stay as comfortable as possible. Hope you stay with us again soon!

Kelly Herrington
General Manager
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Riverside County
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 21, 2013

Last weekend we rented two rooms, each with two bedrooms and two bathrooms. The place was clean, quiet, and very very nice. Each place had kitchens, three TV's, and a fireplace. The finishing touch for me was the filled candy jar sitting there on the coffee table. Wonderful!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly_Herrington, General Manager at Residence Inn San Diego Scripps Poway Parkway, responded to this review, May 22, 2013
Thank you for taking the time to share a review of on Trip Advisor. I appreciate you sharing your positive experiences with us. It is nice to hear that you found the property to meet your needs during your stay here in San Diego. We look forward to your next trip back.

Thanks Again,

Kelly Herrington
General Manager
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Paris, France
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed May 10, 2013 via mobile

Very new, clean, large bedroom. Excellent complimentary breakfast.
Nothing to complain at all.
Staff are perfect.
Easy location to find. Swimming pool and spa are nice and clean.
20 min north of San Diego downtown.
A perfect stay.
Only one thing missing : there is no safe in the bedroom.

Stayed May 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly_Herrington, General Manager at Residence Inn San Diego Scripps Poway Parkway, responded to this review, May 14, 2013
Greetings. Thank you for sharing a review on TripAdvisor. We were pleased to hear that our property met the standards you've come to expect from Marriott. We hope you'll come visit us again soon!

Warm Regards,

Kelly Herrington
General Manager
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Johannesburg, South Africa
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 9, 2013

We stayed at the Residence Inn Scripps Poway for 8 nights during a vacation in San Diego. There were 2 adults and 2 kids (5 and 7 year old) in my family and my brother, his wife and new born daughter stayed in the next room. The hotel is located just off the I-15 making it convenient to visit all the attractions (Sea World, La Jolla) in 20-30mins. The included breakfast was great including both hot and cold items (bagels, eggs). The staff were very friendly and accommodating. We stayed on the top floor (Room 404 and 402) which were close to both the lifts and the stairs leading conveniently to the parking lot. Would definitely stay at this hotel again.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly_Herrington, General Manager at Residence Inn San Diego Scripps Poway Parkway, responded to this review, May 10, 2013
I'd like to take this opportunity to thank you for the review! Our team is committed to making our guests' stay both enjoyable and comfortable. We value your feedback, and are grateful for the recognition you placed on our breakfast and quality accommodations. We hope you'll come back and visit soon.

Warm regards,
Kelly Herrington
General Manager
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Calgary, Canada
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 26, 2013

We stayed at this hotel from Apr. 8 - 19th inclusive. It had good curb appeal when we drove up, the staff were very friendly throughout our stay, our room was clean and nicely laid out and we found the location ideal. It seemed to be 1/2 hour from wherever we wanted to go so found it to be convenient even though it wasn't in the heart of Downtown. There was a small shopping centre only 3 minutes drive away for groceries, banks, etc. The room was very clean and well laid out with full kitchen facilities, including dishes, utensils, etc. We had a studio suite with a king bed that had updated bedding and was very comfortable. Air conditioning was regulated by a thermostat and worked well. All windows opened for fresh air. We loved being in the "back" facing the hill as it was quiet and did not get the evening sun. The living area had a sofa, big chair, coffee table and footstool with a large flat screen TV that swiveled to accommodate livingroom or bed viewing. There was also a table and chairs for eating and a large desk for computer and paper work. Plenty of drawer and closet space. Also clean laundry facilities on the 2nd Floor. Included was a full breakfast with hot and cold choices. Also from Mon. to Thurs. they provided a complimentary light dinner from 5:30 - 7:30 PM including free beer on tap and red and white wine. Meals in the evenings were either a pasta dish, barbecued hot dogs, hamburgers, chicken breasts, macaroni & cheese, etc. Accompanied by a fresh spinach salad with all the fixings. After a long day of sightseeing this meal was all we needed. The menus were posted in the room when we arrived. There was a pool which was kept very clean with lounge chairs and clean towels available at all times. An exercise room was included as well, even though we chose to get our exercise outside. Ample free parking was available. We ate at Chili's restaurant several times as it was barely a 5 minute walk away....food and drinks there were good. We would definitely stay here again if we were visiting San Diego and have already mentioned it to several of our friends. Special thanks to the Sr. Sales Manager, Tamara, for her sightseeing recommendations and friendly assistance. Kudos, also, to the friendly front counter staff. They were always smiling and greeting us as we walked by. One night I poured us both a beer from the "tap" and seemed to get more foam than beer in our glasses. We chuckled about it and sat down. Within a minute the front desk clerk came to our table with 2 full properly poured beer. She said she didn't want to see us drinking foam ! Just one example of the "up and above" service that was provided.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek E, Manager at Residence Inn San Diego Scripps Poway Parkway, responded to this review, April 27, 2013
Helen W,

It's wonderful to hear that you felt well taken care of during your recent trip to San Diego! Thank you so much for the positive review and comments. I don't think I could describe our hotel any better! We are lucky to have a great hotel and an even better staff to share with our guests and it always feels good to be recognized for our "up and above" service. Hopefully we will get a chance to see you again if you visit San Diego in the future.

Happy Travels!

Derek Edwards
Assistant General Manager
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London
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 21, 2013

After a week in the very impersonal setting of Las Vegas, it was a breath of fresh air to one and stay here. The staff were amazing - polite and helpful. The room were nice. You had the option of self catering as each room was equipped with a little kitchenette. All crockery and utensils were provided. There was also a dishwasher in the room. The guest laundry room was also really cheap. Breakfast was included and was lovely. Dinner was also included but we ate out everyday.
The pool was small but heated so people were enjoying a dip even when it was quite cold out there.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek E, Manager at Residence Inn San Diego Scripps Poway Parkway, responded to this review, April 22, 2013
just5ofus,

Thank you for staying with us and sharing your experience. It's good to hear you and your family enjoyed San Diego and our hotel. Hopefully we can provide better weather the next time you come to visit us!

Warm Wishes,

Derek Edwards
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn San Diego Scripps Poway Parkway

Address: 12011 Scripps Highlands Dr, & Scripps Poway Pkwy, San Diego, CA 92131
Location: United States > California > San Diego
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in San Diego
#4 Business Hotel in San Diego
#36 Romantic Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn San Diego Scripps Poway Parkway 3*
Number of rooms: 95
Official Description (provided by the hotel):
Our extended stay hotel offers 95 Marriott suites each with separate living and sleeping areas and fully equipped kitchens. We offer perfect extended-stay accommodations by combining all the comforts of home, including wireless high speed internet, hot complimentary full breakfast buffet, outdoor pool and much more. We are located just minutes away from Rancho Bernardo, Poway, and San Diego business parks, and we are a short distance from southern California's beaches, Sea World, the San Diego Zoo, the San Diego Wild Animal Park, and other area attractions. When visiting San Diego, the Residence Inn by Marriott - San Diego/Rancho Bernardo/Scripps-Poway is the perfect choice for you! ... more   less 
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Also Known As:
Residence Inn San Diego Scripps Poway Parkway Hotel San Diego
San Diego Residence Inn

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