I stayed at the W for 4 nights and found it to be an extremely poor value. It is a hip hotel and is decorated beautifully, but the rooms are incredibly small with grundgy city views. The shower in our room was barely a drizzle and the drain was clogged. As far as amenities, the 2nd floor pool is extremely small with only 8 lounge chairs squeezed in beside it and surrounded by buildings. You also smell the exhaust from the restaurant which blows into the pool area and have to listen to people pounding away at the treadmill since the fitness center also opens up to the pool. The fitness center is inadquate for a hotel of this caliber with only two treadmills, two elipticals and some free weights.
Many of the staff members were extremely rude as stated in some of the other posts. I left some clothes hanging in the closet, which were stolen by the cleaning staff. Both the manager and risk staff were very evasive when I called to inquire about my things and I could not get anyone to call me back. I ended up having to make a special trip back to the hotel at which time the manager on duty (Sebastian) and his risk staff were incredibly rude, defensive and unprofessional. They never apologized for the loss and didn't even offer to do anything (except "investigate the matter") until I got very irrate with them. It was extremely frustrating and atypical of how most hotels handle it when things have been left in a room.
During my first two nights in San Diego, I stayed in the Sheraton Harbor Island, which I found to be much better with balconies in each room, incredible views of the bay, a really large and nicely landscaped pool area with drink/food service, a great workout facility with brand new cardio and strength equipment and very friendly staff.
As an aside, the Beach Bar at W is very cool, but if you want to hang out there, just go for the evening and skip the annoyances of staying at the hotel.
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