We stayed at the W Hotel for 3 nights. We were in San diego for a mix of business and vacation. We were looking forward to a 'W' stay, & were not disappointed. Overall, we loved this hotel! It is beautiful, with a great design aesthetic. The rooms are great, even if on the small side. Loved the bed (so comfy!), the flat-screen TV, the window seats, windows that open, the bathroom design & Bliss products. Just about everything about the room was great.
The lobby is beautiful and is like an oasis when you enter. The outside beach bar was great for hanging out. Groovy lounge music is played throughout the hotel - nice touch. The gym is great, because it is essentially outside - had a lovely workout. The pool area was nice, but very small. They could use more staff visits to the pool to clean up towels etc. The clientele is not one to pick up after themselves, so the seating often appeared taken after the guests had left. Overall, the hotel is quite spotless and smells great.
We found the staff pleasant and helpful overall. We realize no hotel stay is perfect. We did have a couple of annoyances, which echo complaints of previous reviews, but these are pretty minor details. One front desk guy appeared to be trying to humor us, but was really quite unprofessional. He had a heck of a time trying to expedite a room change, despite his assurance that changing to King room would be no problem. He seemed to think that we would enjoy chatting with him repeatedly to get this done. In the end, after several hours, he was totally ineffective & we called the 'whatever, whenever' desk who switched us immediately. The other annoyance was waking up to loud partyers next door at 1AM. This happened on our last night only. We called the front desk & they sent security up within a few minutes. It took awhile for them to settle. This, of course, can & does happen at all hotels & requires a bit of luck. The last annoyance comes from street noise, which is no worse than any other downtown hotel in San Diego. Would recommend the higher the floor, the better re: noise.
One other note: Enterprise rental cars will drop off and pick up their cars at no extra charge from this hotel - very convenient.
Overall, we would highly recommend this hotel & we would definitely be happy to stay here again.
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