My partner and I stayed at the W this past weekend and we had a blast. The service was great from the moment we drove up. The Wheels staff got our luggage and the leash to our Doberman and whisked us into the hotel and the porsche into the garage. Once inside the music was going and the drinks were being poured that we had to run up to our room, change and run back down and join the party.
The decor of the hotel was very stylish and our room was fun and very comfortable. We did each day set out to do different things in SD, but we found ourselves wanting to go back to the W for drinks, a game a chess in the living room bar or a swim in the pool.
The beach bar staff was also ecellent,..esp. one black haired girl that was particular great.
If you like a fun, stylish, party- style hotel, then the W Hotel is for you.

I think I have a love/hate relationship with W's. I've stayed in 80% of them and it's either a HUGE mistake or one of the best times in the world. W SD let me and my GF down from check-in to check-out. We booked online with the Armani Exchange package (some gift and something else, the rate was what we bought). When we checked in, no one knew what the AX package was. Ok, fine. have them check on it and get back to me tomorrow. They never did. When we checked out, no one knew we even asked about it and no one still knew what it was, despite this being one of Ws packages on their site. Our room was a typical W, fun and hip. Although, one complaint in the W being too cool for the room is that no one know what the heck the room categories are. We were on the 2nd floor roof sitting by the fire and it kept going out, once, burning another guest when the propane flared up. I came down to the lobby to request a throw due to it being a bit too chilly. SO much for the Whatever/Whenever. The woman at the front desk told me to "Go to your room and get your throw." Well excuse the ef out of me. As I've read some of the other reviews for this W and others, I see that the brand is slipping and this is not good. I sure hope they look internally and fix these issues or the only ppl who stay with them will be those who think the Sheraton is upmarket. Good luck, W.

Where do I begin? Let me start off with the good...my husband and I loved the decor of the hotel, we loved our room (Kool Korner) and bathroom and we didn't mind the nightclub in the lobby. We had no trouble getting from outside to the elevators and we had no problem with the noise or the people.

The only thing we didn't love about the hotel is the service. We arrived at 3:30 (30 mins. after check-in) and were told out room wasn't ready. The woman at the front counter checked our luggage (one piece) and asked for our cell phone number. She said would call us when our room was ready. In the meantime, she said we could a drink at the bar and our room would be ready shortly. We ended paying for our own drinks and after an hour of waiting for our room (we wouldn't have went up and checked on the room earlier but we were trying not to get worked up over it) my husband finally checked on it. The same girl was working at the counter and said our room was ready. She didn't apologize for not calling nor did she apologize us waiting so long for the room. She did tell us though that our luggage would be sent up to our room.

We got into our room (loved it!) and then proceeded to wait another hour for our luggage to come up. We ended up calling the front desk trying to locate our luggage. The gentleman that answered the phone apologized profusely and said he would send it right up. We waited another hour and my husband finally had to go downstairs and get our luggage himself. Since the front desk manager wasn't around (go figure) some other supervisor apologized and said he would have front desk manager credit us $50. It turns out, our luggage was in the closet next to the front desk and sitting right there in the front for anyone who opened the closet doors.

Before we left, we filled out our comment card and took the review online. You would think after taking both of those surveys, someone would have contacted us and apologized again but no. I finally ended up emailing Starwood about a month later complaining about the service. I did get a call a few days later and the employee and I played phone tag for a few weeks. The one thing that upset me was that whenever I left him a voicemail, it took him 3, sometimes 7, days to get back to me. When my last voice mail was never answered, I emailed Starwood again. This time the gentleman I was playing phone tag with emailed me and actually had the gall to tell me there was some confusion as to who called who last. He did apologize again and said that he would credit our SPG account 10,000 pts. which is good for one night free.

I know, some of you are probably wondering why we waited around for an hour each time something was going wrong. The reason why we waited is because we do not like to be the people breathing down the employee's necks (even when we pay $350/night) and we really do not normally complain about anything. We are pretty mellow, go with the flow people. I guess we learned our lesson. I think what also made me frustrated with everything is that this was the only trip my husband and I could afford after buying our first house last summer. And look how it turned out! I do also have to say that we were given a 4pm check-out but that was before everything started happening and I specifically asked for it.

I would have to say that if the girl we encountered at the front desk took care of us better, we probably would not have been as upset as we were. I wouldn't recommend that W San Diego to anyone due to the service. I would however, stay in another W in a different city.

This hotel is the most overrated property I have ever stayed at - either personal or travel. I stayed with my wife on our anniversary and found nothing to like about this property. The staff was all terribly pretentious. If you weren't sporting Armani or Gucci, you were at the back of the line. In addition, being heterosexual made us feel like second-class citizens here! The room was a joke, it looked more like a children's day care center. The toilet stopped working after the first flush (but thankfully was fixed rather quickly). Location is not great for San Diego as it is basically close to nothing unless you want to hike several blocks. To top it off, they have no parking other than valet ($$) and all they do is drive your car accross the street and park it in an Ace public parking lot. Avoid this place at all costs!