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“Nice Stay!” 4 of 5 stars
Review of Staybridge Suites San Diego Rancho Bernardo Area

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Staybridge Suites San Diego Rancho Bernardo Area
3.0 of 5 Hotel   |   11855 Avenue of Industry, San Diego, CA 92128   |  
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Ranked #65 of 271 Hotels in San Diego
Allentown, PA
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
Reviews in 24 cities Reviews in 24 cities
35 helpful votes 35 helpful votes
“Nice Stay!”
4 of 5 stars Reviewed April 14, 2014

Stayed at Staybridge Suites San Diego Rancho Bernardo on Business. I found the facility very clean and having a suite with kitchen was nice. The facility was just off of I-15 which made going to my office convenient (to the South) and going North a few exits for restaurants, shopping, etc. The hotel has an outdoor pool which was not huge but nice. The front desk and staff was pleasant and helpful during check-in and the check-out process was smooth, efficient, and quick. I used the workout facility- small and not alot of machines to use but served it's purpose. Hotel about 30 minute drive from SDG airport downtown.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tpeterson20, Director of Sales at Staybridge Suites San Diego Rancho Bernardo Area, responded to this review, April 23, 2014
Dearest Guest,
We thank you for taking the opportunity to review our property. Having this positive impact amongst our corporate travelers, as well as leisure, really is a testament to what our ultimate goals are. Your review was well received with the staff and as time goes on we are only going to get better. Please let us know the next time you're in town so we can extend our thanks personally. Warm wishes and safest travels!


-The Staybridge Family-
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117 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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English first
New York City, New York
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 29, 2014

Stayed here two nights on business. Impeccably clean and quiet, immensely accommodating staff, convenient layout, complimentary light dinner. Also, walking-distance access to nearby restaurants and convenience stores. A genuine home away from home.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tpeterson20, Director of Sales at Staybridge Suites San Diego Rancho Bernardo Area, responded to this review, April 11, 2014
Dearest Guest,
We couldn't thank you more for your review. Each deparment works hard to ensure your comfort isn't compromised and from your description it seems that they all deserve to hear exactly how fantastic they're doing. We're always here if you need anything and are eager to have you back as soon as possible. Warm wishes and safest travels!

-The Staybridge Family-
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Top Contributor
136 reviews 136 reviews
29 hotel reviews
Reviews in 53 cities Reviews in 53 cities
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed March 29, 2014

I have stayed at this hotel many, many times. Most recently for the last week. I stay on business and it is perfect for that. The location is great. It is about 30 minutes from the San Diego Airport...a very easy drive up the 163 and then I-15. It is located near many decent restaurants and other amenities. Should you have a need for Costco, that is a mere one minute drive. Just thought I would through that in for the sake of comedy.

The rooms are spacious, clean and quiet. They all have mini kitchens which include a decent size fridge, microwave and two burner stove. I don't ever cook there but it is great to have the fridge. The shower is clean, drains well and has great water pressure. The bed is comfortable although nothing close to a heavenly bed.

Breakfast is included and so is a happy hour that serves enough food to be dinner. I am pretty picky about food and so it is hit or miss for me. The breakfast includes the usual carb heavy stuff and eggs which usually look pretty disgusting. The melon is good. Sometimes the happy hour food is really good. And the guy who runs the happy hour tries so hard to make it nice. If you don't like this and want something nearby, there are many decent choices within a 5 minute drive. I love Café Luna and was actually pleasantly surprised by Claim Jumper. There is a Panera Bread 2 minutes away which is a great choice if you don't like the "free" breakfast.

There is a small gym with two treadmills and an elliptical. There is also one weight machine. Nothing great but it works.

My experience with the staff has all been exceptional. Parking is also always very easy. Freeway access is great and the place is very quiet.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tpeterson20, Director of Sales at Staybridge Suites San Diego Rancho Bernardo Area, responded to this review, April 11, 2014
Dearest Guest,
We appreciate the time you took to review our property as a whole. There is something very refreshing about having an indifferent perspective that not only gives us positive feeback but also allows us the opportunity to improve. Thank you so much for giving that chance and rest assured, there are new changes already in place to make our 'home away from home' even better when you visit next. If there is every anything you need please let us know. Warm wishes and safe travels!

-The Staybridge Family-
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Encinitas, California
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 20, 2014

Everything in San Diego was either booked or over $300 a night, so we decided on this hotel even though it was north of San Diego. The hotel is newer, stay very helpful. Free breakfast was nice. Costco is 2 blocks away, along with lots of shopping and restaurants. We enjoyed our stay here. But no jacuzzi, the smoke alarm went off and their Maintenence had gone home, so we just had to pull out the batteries and sleep without the alarm. Overall, good hotel.

  • Stayed February 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tpeterson20, Guest Relations Manager at Staybridge Suites San Diego Rancho Bernardo Area, responded to this review, March 7, 2014
Dearest Guest,
Thank you so much for your review on our facilities and logicality within Rancho Bernardo. It is true that our property hasn't customarily offered an evening engineer, although as a result of your review we've begun to implement a new system during the busiest period of the week. Our engineers will now be available in the early evenings for any guest who is inconvenienced forthwith. We deeply regret any indication that assistance wasn't at your disposal. Our front desk is on property 24 hours a day and should be the appropriate resource to resolve or present options if a matter remains in question. If that was not the case, once again, we do apologize.

During your next trip out, we'd love to have you here with us so that our invitation to "enjoy the comforts of Staybridge Rancho Bernardo" aren't in vain. Please contact our Sales or Management team at your earliest opportunity so that we can schedule a time to make your stay everything it should've been. We wish you the all the best and look forward to welcoming you back.

-Kindest Regards-
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Philadelphia, PA
Top Contributor
545 reviews 545 reviews
347 hotel reviews
Reviews in 346 cities Reviews in 346 cities
717 helpful votes 717 helpful votes
4 of 5 stars Reviewed February 19, 2014

As a modern suite hotel in a convenient, pleasant north San Diego location, there's a lot to like about the Staybridge. It offers amenities similar to other properties in the chain (like complimentary midweek happy hours with food), and members of their IHG rewards club are upgraded to even nicer rooms. But where this hotel failed us was with breakfast. Staybridge breakfasts are usually pretty good, in keeping with the general trend of decent breakfasts in fancy "extended stay" hotels. But this time, the hot food consisted of tasteless egg Frisbees that we could put a slice of ham into. The fruit salad also looked unappealing. We ate little and had an early lunch.

There was also some annoying plumbing noises in our room -- loud enough to wake me up in the morning when a neighbor turned on some water. Not sure if there's anything the hotel can do about this, or whether it was an engineering failure when the hotel was built.

Stayed February 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tpeterson20, Guest Relations Manager at Staybridge Suites San Diego Rancho Bernardo Area, responded to this review, March 7, 2014
Dearest Guest,
Thank you very much for writing a detailed review that was commendatory yet objective when needed. Each item addressed was noted and is at present being addressed by the management on site. Rest assured your comments have not fallen on deaf ears and to date we have already begun to implement new and exciting menu items for our breakfast that will not only add value to the overall experience but refresh any sense of mediocrity in the minds of those who serve you in the buffet area. We accept full responsibility and apologize for the misrepresentation of our brands standard.

With respects to the mentioning of the plumbing noise, we would love to speak further on this matter in person or on the telephone if by chance. Part of being an active property is preparing to resolve issues such as these immediately so that any unsatisfactory guest experience is never duplicated in like manner. I would encourage you to reach out to any member of our management team so that we may take the corrective measures and also update you on the progress. We'd love to have you back as soon as possible; for that, I would contact our sales department so that we may identify your booking and show our gratitude for allowing us to make the best of the potential we're confident we have. We wish you all the best and hope to hear from you shortly.

-Kindest Regards-
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1 review
4 of 5 stars Reviewed February 18, 2014 via mobile

I have been checking in and out here for a few times for the past one year. I have to say the light dinner that they provide here from Tuesday to Thursday got better and better. I realised they got a new cook who is able to cook excellent food. Now I always rush back from work to have the dinner not because it is free... All because it is tasty !!!!!

  • Stayed February 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tpeterson20, Guest Relations Manager at Staybridge Suites San Diego Rancho Bernardo Area, responded to this review, March 7, 2014
Dearest Guest,
We sincerely appreciate the recognition of our newest staff member. Finding the correct people for a position in hospitality can be lofty but we are in complete agreement in your comments. Any specific kudos in our individual departments only motivates us to take our level of service to greater lengths. In essence, what you've done is not only complemented our staff, you've also created a sounding board to do even better things from hereon. We'll be excited to have you back at your earliest convenience. In the meantime, we wish you all the best and the safest travels!

-Kindest Regards-
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
66 reviews 66 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed February 9, 2014

This is a beautiful hotel located in a great location. My family and I stay here for three night it was so wonderful. I travel a lot and this IHG is great customer service hands down was great starting from the time we checked in until we checked out. The breakfast had fresh fruit each morning and in the evening they had meet and greet and the food was also good. They also had a shuttle to take you around within the area.

Stayed February 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tpeterson20, Guest Relations Manager at Staybridge Suites San Diego Rancho Bernardo Area, responded to this review, March 7, 2014
Dearest Guest,
Your review of our property is precisely what we want to create for our guests. You are not a "customer" to us; you are our 'guest', and having you here with us means that we don't simply want to have a place for you to sleep. To our team, it means giving you a place that you'd want to return to because of the experience. Thank you so much for taking the time out and please let us know when your next trip is planned so we can properly thank you in person. Warm wishes and safest travels!

-Kindest Regards-
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites San Diego Rancho Bernardo Area

Address: 11855 Avenue of Industry, San Diego, CA 92128
Phone Number:
Location: United States > California > San Diego
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#39 Family Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites San Diego Rancho Bernardo Area 3*
Number of rooms: 116
Official Description (provided by the hotel):
The Staybridge Suites - San Diego Rancho Bernardo Hotel is the favorite extended stay hotel in the Rancho Bernardo Area. We offer free high speed internet access in every guest room and daily complimentary buffet breakfast! Our all suite hotel offers studio, one bedroom and two-bedroom/two bath suites. Each Suite features fully equipped kitchens, including microwave, 2-burner stove top, dishwasher, ice maker and coffeemaker, perfect for any extended stay. The Staybridge Suites - Rancho Bernardo has spacious suites featuring separate living and work areas as standard amenities. Each suite has a direct dial phone number, two phone lines, speaker phone, voice mail, data port and free high-speed Internet access. We also have on site 24 hour business center, Bridgemart convenience store, fitness center and free laundry facilities. Our outdoor heated pool and sport court are available year round. Complimentary shuttle service is offered within a 5 mile radius of the hotel, Mon. - Fri. 8am - 7pm. The Staybridge Suites - San Diego Rancho Bernardo Hotel is conveniently located adjacent to Northrop Grumman and Scripps Hospital. In addition our location provides great access to all of the companies that call Rancho Bernardo home. These companies include Sony, Lockheed Martin, BAE Systems, SAIC, Hewlett Packard (HP), NOKIA, Pulse, Siemens, NCR, Intel, Delta Designs and many others. ... more   less 
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Also Known As:
Staybridge Suites San Diego Rancho Bernardo Area Hotel San Diego
San Diego Staybridge Suites

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