/We reserved a room with a king sized bed at the front of the hotel because of the noise of the train three months in advance. When we arrived we were told the only room with a king sized bed was at the back. I told them we would accept a room with two queen beds closer to the front but again we were told that it would be close to the back too. We were then told that neither room was clean and to return in one hour. When we returned we told them we would take the room with the king sized bed. The clerk called housekeeping to see if the room was ready, after about a ten minute call, the clerk told us that the person in the room had decided not to check out. This was at 4:00 PM. Another clerk stated that we could be put in a king sized room at the front of the hotel but it wasn't ready yet. We told them that we would wait for the room. Later we were told that they couldn't guarantee the room because they didn't know if the person was going to check out. We finally got a room with two queen sized rooms at the back of the hotel. I later went by the rooms they stated the person wasn't going to check out of and found the housekeeping staff cleaning the rooms and they were vacant.
When we checked into our room, there was not enough soap and we called the front desk and requested it, they said they would be right up but we never received it.
The variety of food for breakfast does not compare to other Hampton Inns we have stayed at. The only positive thing about the stay was the very comfortable beds. The noise from the trains that run behind the hotel are terrible. We asked the staff how late they run and they told us they didn't know.









