We had a very pleasant stay at this hotel. It was close to all of our activities and destinations. I was especially impressed with and appreciative of Joe, the man who checked us in. I was unable to secure a double queen room on the Internet so I booked a king with a sofa bed. My two teenaged daughters traveled with us and I knew they weren't going to be comfortable sleeping four nights in such a small bed without a proper mattress. Joe was so helpful and accommodating. For no extra charge, he found a spacious room on the top floor with a balcony overlooking the pool and two beds and a sofa. We were SO much more comfortable and happy with our stay because of his attention. Clean pool and rooms. Gracious and professional staff. The only small negative was my husband found some brown stains on one of the towels in the bathroom. Not a really big deal, but keeps me from giving five stars. Breakfast buffet was good and offered made-to-order omelettes; but with the $15 price per person, we opted to go elsewhere after the first morning for a less expensive meal. Overall, it was pleasant and positive. We will return if we are again in the area.
I would ask for the fourth floor. That is the top floor so you don't have any noise above you...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 6, 2013
Many thanks for recognizing Joe in this public arena. I am very happy that his attention to detail provided you with a great stay. I am very sorry that not everything was perfect, but appreciate you sharing so we can focus even more.
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Looking forward to seeing you again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.