I was here for one night for business. the hotel has amazing staff and everyone demonstrates excellent customer service level, from the lobby staff to room service to random staff I met.
I got a second floor room. the room itself is pretty decent and clean. pillows and beds are very comfortable. I especially love how soft their bath towels are. but it didn't have slippers or a rope... (I was looking for them as I wanted to go down to enjoy the pool) I like the fact that on their phone there are five "At Your Service" buttons...you can press anyone of them and someone will solve all problems or requests you have... instead of trying to figure out which button to push for lobby, room service, house keeping, etc.
Room services' foods are pretty good. I ordered both dinner (some soup, salad & dessert) and breakfast in room. one not-so-good thing as many reviewers had mentioned is that they do charge for in-room WIFI. but there is free WIFI at lobby and pool areas. I had decided to pay for the WIFI in room but then realized because I was located at 2nd floor... I could actually receive very good free WIFI signals from the lobby... that was a nice surprise...
Because it was a Tuesday, I got the pool/spa area all to myself. it was certainly relaxing. overall I had a very good experience staying here!