If you are coming to San Diego to attend an event at the San Diego Convention Center, this is THE place to stay!!
PROs: It is just across the street from the San Diego Convention Center- you can't get any closer. It's bounded on one side by a small park and on the other sides by the famous Gaslamp quarter, complete with dozens of restaurants, shops, and other attractions. Room service is prompt, housekeeping keeps the rooms immaculate, and any in-room assistance is done well and attended to by friendly individuals. The rooms are comfortable, although the beds gave one other person in my group and me a little trouble (softer than what we like) - but the others in our group were quite pleased and comfortable. There is a good selection of TV channels, the bathroom toiletries are nice, and there is always hot water and good water pressure. Overall, we were very pleased. My travel companions also noted that the fitness center and, especially, the outdoor hot tub were great. On top of that, the front desk folks are helpful - best yet, the bell hops go out of there way to help in any way possible (truly, these fellows are very nice).
CONS: The concierge is not that helpful - everytime we needed a taxi, a private driving service was called (because no taxis were available?.?), costing us 2-3 times more than what it should have for every trip we made. That got annoying - although the driving services were impeccable. The foyer stinks - it is so malodorous (smells like a combo of feces and dead things) that one is quick to leave the sitting area if meeting someone there. No one ever answers the internal Guest services line via the button on one's phone (I let it ring over 40 times on numerous occasions), and it can be equally difficult getting anyone to answer at the front desk. Remedy (learned this after 3 days there): call the hotel's phone number, as if you are an outside caller. Someone, ironically, will answer immediately - then have the charges for local calls taken off your bill at the end (as you cannot be charged for using the local call line when no one answers the internal lines after calling many times and letting it ring dozens of times). Other than that, though, when you do reach someone, they are ALWAYS helpful, and pleasant, and ready to ensure that your stay is good. The food is overpriced, and not the best (adequate would be a good way to describe it - although the steak I ordered one night was good); with the gaslamp quarter there, you would be cheating yourself eating "in" anyway - go out and try the myriad of wonderful eateries just outside the door of the hotel.
CONCLUSION: I would highly recommend this hotel if coming for a convention - they are perfectly located, and are very reasonably priced - and will ensure that your stay is good, comfortable, and pleasurable.
Make sure to get a room facing the gaslamp district, and not the convention center...just makes for...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to post a review as we share all guest comments with our staff. The hotel really is the "perfect" location for convenience to the Convention Center as well as the dynamic Gaslamp district and several area attractions. We appreciate your comments on our friendly staff, prompt room service and immaculate housekeeping. I apologize for any challenges with getting through to our operator on the phones, we will check to make sure everything is working properly and we will review this with our staff. Thank you again and we look forward to your next visit to San Diego.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.