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“Hilton less than average 12Sept 2012” 3 of 5 stars
Review of Hilton San Diego Gaslamp Quarter

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Hilton San Diego Gaslamp Quarter
3.5 of 5 Hotel   |   401 K Street, San Diego, CA 92101 (Downtown)   |  
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Ranked #93 of 269 hotels in San Diego
Barnstaple
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Hilton less than average 12Sept 2012”
3 of 5 stars Reviewed September 16, 2012

Stopped ere with my wife for 5 nights after staying in a Hilton in Pheonix AZ
Staff were not at all friendly . The room we had Watson the 9th floor with a fantastic view. Our problems started. When we discovered earplugs by the bed. The hotel is less than 50 ft from the main Amtrac railway line which runs 24 hours a day and 40 ft from th San Diego tram way ( trolley)
The noise during the night was unbearable with the sound of the trains horn and the bells from the crossing.
The room had no mini bar , bathroom was small and the air on was very loud . It was clean as you would expect but it lacked everything else
Breakfast was poor and the staff lacked the normal friendly attitude
This is not a bad hotel by any means but it's not for holiday makers. Probably ok for locality to the convention center but take you sleeping pils and large ear plugs

Room Tip: Get a room which is high on the side which faces onto 5th ave
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHiltonGaslamp, General Manager at Hilton San Diego Gaslamp Quarter, responded to this review, September 28, 2012
Thank you for staying with us and taking the time to post a review of the hotel. We appreciate this feedback as it allows us to improve our services as we share all reviews with our staff. I hope that you will accept my sincere apologies for the noise issues that you experienced. Our dynamic location in the Gaslamp district along with several other hotels in the area are adjacent to local transportation hubs and I'm sorry the train noise kept you awake. The city of San Diego is working on a "quiet zone" act where safety precautions are being added to track crossings eliminating the need for the trains to sound their horns. Construction is nearing completion and should be in effect shortly. in the next couple of months. Thank you again for your review and we look forward to future opportunities to serve you.
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946 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (161)
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El Paso, Texas
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 13, 2012 via mobile

The location was perfect! We were there for a family wedding & were able to get a great rate (though I had to check daily for a few weeks).
The employees at the front desk were friendly enough but not attentive at all. I stood there for more than 10 minutes while the guest in front of me was being assisted & during that time, no fewer than 3 other employees came through & told me they'd be with me shortly, but none of them ever did.
Housekeeping was very quick to respond to a request. The room was clean & comfortable

  • Stayed August 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHiltonGaslamp, General Manager at Hilton San Diego Gaslamp Quarter, responded to this review, September 14, 2012
Thank you for staying with us and taking the time to post a review of the hotel and giving us a five star rating. We appreciate this feedback as it allows us to improve our services as we share all reviews with our staff. Thank you for your positive comments regarding our housekeeping staff. We look forward to future opportunities to serve you to your complete satisfaction.
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Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 11, 2012 via mobile

Friendly and helpful service. Quiet and very comfortable beds. Located in a great part of town. Walking distance to Horton Plaza and any sort of restaurant you could wish for. About a $15 taxi ride to San Diego zoo.

Stayed September 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHiltonGaslamp, General Manager at Hilton San Diego Gaslamp Quarter, responded to this review, September 14, 2012
Thank you for your five star review of the hotel. I am happy that you found our service to be freindly and helpful. The hotel does enjoy a great location and is very convenient to the convetion center, as well as the dynamic Gaslamp district and several area attractions. We look forward to your next visit to the San Diego area and serving you again in the near future.
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Newcastle-under-Lyme, United Kingdom
Top Contributor
79 reviews 79 reviews
31 hotel reviews
Reviews in 45 cities Reviews in 45 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed September 9, 2012

The most perfect location, next to the convention centre, in the heart of the Gaslamp quarter with plenty of restaurants nearby. The room was spacious, nice comfy bed. Decor was good but we did notice a few stains here and there on the chair and the tables. Could do with looking at the details in each room to gain the extra star from ourselves. Needs the odd stain remover, lick of paint or varnish here or there. But it was clean and great for our stay. The refreshments available in the foyer/reception in the morning were great. Valet is expensive although they were quick and helpful. Would stay again. We were woken by drunken men and women coming back from the bars on both Saturday and Friday, but I dont blame them, great location for a night out. Maybe not great for families?

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHiltonGaslamp, General Manager at Hilton San Diego Gaslamp Quarter, responded to this review, September 14, 2012
Thank you for staying with us and taking the time to post a review of the hotel. We appreciate this feedback as it allows us to improve our services as we share all reviews with our staff. The hotel does enjoy a great downtown location and is very convenient to the Gaslamp district as well as Petco park and several area attractions. We are planning a refresh in our rooms in this coming year and are looking closely at areas to improve. We appreciate your comments on our "perfect location" our "great, friendly staff", and for recommending our hotel and look forward to your next visit to San Diego.
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minnesota
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 4, 2012

It was a nice hotel, nothing spectacular. The location is the best part of the hotel, right across from the convention center and lots of fun shopping and restaurants in the gaslamp disctrict. While my husband was at his convention it was great to be able to walk everywhere. There was a dog park right in front of the hotel.

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHiltonGaslamp, General Manager at Hilton San Diego Gaslamp Quarter, responded to this review, September 14, 2012
Thank you for staying with us and taking the time to post a review of the hotel. We appreciate this feedback as it allows us to improve our services as we share all reviews with our staff. The hotel does enjoy a great downtown location and is very convenient to the Gaslamp district as well as Petco park and several area attractions. We appreciate your comments and hope to have the opportunity to exceed your expectations on your next visit to San Diego.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed September 4, 2012

If you are prepared for the $40 a night parking fee, you will have a good stay here. We were allowed to check in early, and got a room with a view of a park (not a parking lot). The hotel is within very good proximity to fifth avenue, which has the restaurants, bars, and shops. You can also walk to the outdoor mall and two large movie theaters. Room service brought us complimentary wine, fruit, and cheese for our anniversary, which was the best surprise. It tasted great, and really made the trip more romantic. That evening, we had a view of the fireworks display at Petco Park, another great surprise. All of the staff were friendly and nice. I did complain about the lobby restroom not having any paper towels, and the staff assured me they would be right on it. I definitely would recommend staying here.

Room Tip: Our bathtub had some leftover hairs, so please check the bathrooms.
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHiltonGaslamp, General Manager at Hilton San Diego Gaslamp Quarter, responded to this review, September 14, 2012
Thank you for celebrating your anniversary with us and taking the time to post a review of the hotel. I am happy to hear that you enjoyed the surprise amenity our front desk sent up to your room. Your feedback is greatly appreciated as it allows us to improve our services as we share all reviews with our staff. I apologize that you had some issues with your room as noted in the review. Our housekeeping staff normally receives high marks on our guest feedback channels and this is not typical of the high standards that we strive for. Thank you for your positive comments regarding our nice, friendly staff. We look forward to future opportunities to serve you to your complete satisfaction.
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Additional Information about Hilton San Diego Gaslamp Quarter

Address: 401 K Street, San Diego, CA 92101
Phone Number:
Location: United States > California > San Diego > Downtown , Marina
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Spa Hotel in San Diego
#73 Family Hotel in San Diego
#82 Business Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton San Diego Gaslamp Quarter 3.5*
Official Description (provided by the hotel):
Stylish 12-story Hotel situated in downtown's historic Gaslamp Quarter, adjacent to the bay. ... more   less 
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Also Known As:
Hilton San Diego Gaslamp Quarter Hotel San Diego
Hilton Hotel San Diego

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