Overall it wasn't too bad except when we asked for two extra blankets we only received one. When the housekeepers came to clean they took all 5 of our towels and only replaced them with three. This was not acceptable due to the fact that we had 3 small children with us. Once settled into our room, we received an upmost unwelcome guest: ANOTHER HOTEL GUEST. This hotel double booked and KEYED our room. My wife was breastfeeding and a stranger walked into our room. This is entirely unacceptable. Hotel management was informed, and an apology was given. In my opinion not enough considering it was a Courtyard by Marriott! It was unfortunate there was no continental breakfast even though this was known before check-in. Bed: Comfortable king size bed. Clean covers, fresh scent, pillows were clean and smelled great. There was pull out single sized pull out bed from the chair. Yes I said chair, NOT couch. There were spare pillows in the closet as extras.
Bathroom: Shower only in this room. We were disappointed because this was not shared with us until we were in the room. There was a single sink. The normal were also there for use like shampoo, conditioner and soap. Hair dryer also as standard. There was also a single serve coffee pot (stainless steel.)
Entertainment: There was a 32" flat screen TV with cable. Wireless internet was free, but very slow. Note: wireless was free for basic surfing. ie: Facebook, google, Myspace, ect. These small, non memory intensive sites are included. HOWEVER, if you wanted video chat, HD Skype, or other business needs, you would need to pay $3.99/stay for this upgraded internet.
Comfort: There was AC in this room to help keep us cool and remove some of the humidity. There was a digital thermostat. Staff must turn off the AC before you arrive, because it was humid and warm when you enter.
Overall: Hotel is worth the price. I suggest requesting a twin Queen room if you are traveling with a family or a couple that doesn't share the same bed. A King sized room with 2 adults and 3 small children didn't suit us. We would stay here again but with a different room choice.
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- Also Known As:
- Courtyard By Marriott Rancho Bernardo Hotel San Diego
- Courtyard San Diego
- Courtyard Rancho Bernardo
- San Diego Courtyard
- San Diego Marriott