I stayed here last year and had a great stay but this time it was totally different. I am platinum for life with starwood and have Ambassador status which means I stay over 100 nights a year in their hotels.
The young lady that checked me in was the rudest most unpleasant and unprofessional person I have found at a Westin. Because of my status with Starwood I am allowed to check in anytime. I got to the hotel at 1pm and the first thing she told me was that check in was not til 3pm. No upgrade, no welcoming attitude .I will not stay here again!